L2 Application Support

Job description

Position Description:

As an L2 Application Support, you will be responsible for maintaining the client's applications.

Your future duties and responsibilities:

• To provide and deliver solutions within the defined timeline across regions, may need to go on different shifts or extended working hours.
• Some days may be heavy while others may be light. Extended working hours may be required if the need arises.

Desirable Traits:

• Professional, Honest and with Integrity
• Resourceful and self-motivated
• Team oriented person
• Persevering and patient
• Strong attention to detail
• Sense of urgency and commitment
• Passionate and Fast learner
• Logical Person
• Knows how to work smart
• Can work well under pressure and minimal supervision
• Caring Person and desire to mentor other colleagues

Required qualifications to be successful in this role:

• Has at least one (1) year of experience in Level 2 Application Support, Incident Management, Problem and Change Management.
• Bachelor's or College degree in Information Technology, Computer Engineering, and/or related fields. Other courses are welcome as long as he or she has extensive related experience.
• Experience in business domain processes is preferred but not required.

Skills

• With basic knowledge of SQL, Windows Server, XML, FTP, or ITIL.
• Strong Analytical and Problem-solving skills.
• Fast learner in terms of understanding and analyzing business processes.
• Strong familiarity and working knowledge of Incident, Problem, and Change Management.
• Highly Proficient in specific technology platforms and tools required by the business.
• Experienced with any ticketing system.
• Customer-oriented and good communication skills (written and oral).
• Must be amenable to reporting at least 3x a week in Alabang on a mid-shift schedule.

Skills:

·  FTP
·  ITIL
·  SQL
·  XML

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.