L1 Support Analyst

Job description

Job Description

L1 Support Analyst

Position Description
L1 Support Analyst

General Discipline:

• Analyzes customer problems and complete timely troubleshooting to solve issues over the telephone and e-mail.

• Resolve a customer problems using the relevant tools and systems

• Manage end to end all calls logged, providing regular updates to customers on call status

• Complete follow-on actions as appropriate

• Invoke Escalation Procedures within defined time frames

• Adhere to Policies & Procedures

• Work to achieve individual and team goals

• Protect confidential and sensitive information and materials

• Observe strict compliance to licensing

Support Analyst to Handle following Service Requests:

HUB Access

Internet Access

SAP Access

Mail Change

Cisco Jabber (softphone)

Account

Mail Airbus Creation

Password Re-initialization

Account Removing

Windows Account (PC Services)

Security : VPN Certificate -Creation and Removing

Premises Access: Badge Removing

Your future duties and responsibilities

Required qualifications to be successful in this role

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Skills

·  Aerospace
·  Tier 1

Reference

693792