Junior ServiceNow Developer

Job description

Position Description:

bout the role:As a ServiceNow Administrator, you will play a pivotal role in ensuring the optimal performance, reliability, and functionality of our ServiceNow platform. Your responsibilities will span various aspects of ServiceNow administration, including system configuration, customization, maintenance, and user support. You will work closely with stakeholders, end-users, and fellow IT professionals to streamline processes and maximize the value derived from the ServiceNow ecosystem.Responsibilities:* Platform Configuration: Customize and configure the ServiceNow platform to align with the organization/stakeholder requirements, including but not limited to creating and modifying forms, fields, lists and UI components.* User Management: Manage user accounts, roles, and access control (ACLs) to ensure secure and efficient use of the platform. Provide user support and training as needed.* Workflow Automation: Develop and maintain workflows, business rules, and automation scripts to streamline IT and business processes.* Incident, Problem and Release Management: Administer incident, sprints and problem management processes within ServiceNow, including managing incident queues, categorizing and prioritizing incidents, and facilitating timely resolution.* Service Catalog Management: Maintain and improve the service catalog, including catalog items, variables, and order guides. Collaborate with stakeholders to expand and enhance service offerings.* Integration Management: Oversee integrations with third-party systems and applications, ensuring data consistency and smooth data flows.* Reporting and Analytics: Create and maintain reports, dashboards, and performance analytics to provide insights into IT service performance and identify areas for improvement.* CMDB Management: Configure and maintain the Configuration Management Database (CMDB), ensuring that it accurately reflects the organization's IT assets and their relationships.* Platform Upgrades: Stay current with ServiceNow releases and apply upgrades, patches, and enhancements to the platform.* Documentation: Document platform configurations, processes, and best practices to facilitate knowledge sharing and future reference.* Collaboration: Collaborate with cross-functional teams, including developers, business analysts, and IT stakeholders, to implement solutions and enhancements.Candidate requirements: * ServiceNow Certified System Administrator certification preferred.* 1-2 years of experience as a ServiceNow Administrator or in a similar role.* Strong understanding of IT service management (ITSM) processes.* Proficiency in ServiceNow administration, including configuration, workflows, and scripting.* Excellent problem-solving and troubleshooting skills.* Ability to work both independently and collaboratively in a team-oriented environment.* Effective communication skills to interact with stakeholders at all levels.* Commitment to staying up-to-date with ServiceNow platform advancements and best practices.

Skills:

·  English
·  ServiceNow
·  ServiceNow Cert System Admin
·  ServiceNow CMDB
·  ServiceNow Development
·  ServiceNow Cert App Developer

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.