Junior MS Dynamics 365 Field Service (Techno-Functional Role)

Job description

Position Description:

This role involves configuring and managing Dynamics 365 CE Customer Service, Field Service, and Power Platform solutions, ensuring seamless automation, integration, and optimization of key business processes such as work order management, resource scheduling, inventory, and reporting.

Your future duties and responsibilities:

• Provide expertise in Dynamics 365 CE Customer Service, Field Service, and the Power Platform (Field Service Portal and Mobile Application)
• Configure Dynamics 365 Field Service features and automations as required in Solution Architecture, Diagrams, and Business Requirements
• Configure Dynamics 365 Field Service Work Order Management, Resource Management, Scheduling, Frontline Workers, Inventory and Warehousing, Field Service Portal, and the Field Service Mobile application
• Configure integration of Dynamics 365 Field Service tables and columns with Dynamics 365 CE Customer Service (Case integration) and Sales (Cost of Service and Invoicing)
• Configure Field Service Reports using OOB Dynamics 365 Reporting Services
• Manage integration with possible Client-Internal Systems for field services, invoicing tools, eSignature applications, and resource repositories
• Provide key insights into the extent of Field Service Scope and use regarding client bids
• Manage User privileges using the standard Dynamics 365 CE Security protocols and Powerapps Admin Center tools
• Configure automations using Power Automate, Powerapps, and other Microsoft 365 tools
• Extend the functionality of Dynamics 365 CE / Field Service Applications using Javascript, Business Rules, and Automations (Power automate and classic workflows) when necessary
• Collaborate with Project Stakeholders to gather and analyze requirements for Dynamics 365 CE projects; draft Functional Design Documents (FDD), draft Technical Design Documents (TDD); and assist in the creation of Solution Documents such as Entity Relationship Diagrams and Functional Components of Solution Design Documents
• Collaborate with cross-functional teams to ensure that project requirements are followed and are represented in the final build
• Participate in Bids by working on RFP documents and providing estimates on configurations and customizations
• Conduct testing and quality assurance to validate functionality, security, and usability
• Provide post-implementation support and knowledge transfer to end users and IT Teams
• Perform root cause analysis for recurring issues and implement corrective solutions to Dynamics 365 CE builds

Required qualifications to be successful in this role:

• Educational requirement: At least High School Graduate; Bachelor's degree holder is preferred, but not required
• At least 2-year relevant work experience MS D365 Field Service
• Ability to understand the ins/outs of the system, knows how to configure, use, and conduct documentation
• Amenable to work on a midshift schedule and hybrid working arrangement in Mckinley, Taguig

Competencies / Skills:
• Platform knowledge: Dynamics 365 CE, Dynamics 365 Field Service, Resource Scheduling Optimization, Power Platform (Pages, Automate), Azure Devops
• Programming Languages: Javascript, C#
• Automation: CE Business Rules, CE Business Process Flows, CE Workflows, Power Automate (Flow)

Skills:

·  C#
·  JavaScript

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.