IT Support Technician

Job description

Position Description:

CGI is looking for an IT Support Technician to join our team.

Your future duties and responsibilities:

• We are looking for an IT Field Support/User support technician profile for client’s Technical support team.

Main Tasks:
• Provide In person / Face to face, IT support in a large-scale end-user environment;
• Remote Support & In person/On desk/field support;
• Work by procedures and tickets;
• Warehouse, stocks control, logistics & Back-office tasks.

Required qualifications to be successful in this role:

Technical Skills:
• Hardware and Software;
• Networking and security;
• Microsoft tech savvy;
• Main Technologies: MS Windows, M365, Printers, Audiovisual equipments (cisco), iphone & Mac, Smartpass, Active Directory, Network protocols;
• Information technology or equivalent, IT Formation/IT certifications;
• Proven experience as a help desk technician or other customer support role;
• Experience in large-scale end user support operations (+1000 users);
• Minimum of two continuous years of working Experience in IT related support tasks;
• Familiar with LAN/WAN/Datacenter environments and network protocols such as TCP-IP/DNS/DHCP;
• Tech savvy with working knowledge of office and corporate products, technology adept and consumer;
• Comfortable (not an expert) with Microsoft technology and products (Excel, windows, Active Directory, Outlook-exchange) in a support environment context;
• Good understanding of collaborative tools and its importance in the current digital working era;
• Good comprehension and knowledge of desktop hardware components;
• Knows and comprehends the importance of IT Security, Cyber Security in a corporate environment;
• Good understanding of computer systems, mobile devices and other tech products;
• Ability to diagnose and resolve basic technical issues and behind (advanced IT issues).

Soft Skills:
• Good English speaker (maintain and elaborate a conversation);
• Very Strong soft skills with strong focus in customer happiness and excellent communication skills (Mandatory);
• Strong analytical, problem-solving skills & troubleshooting skills;
• Problem solving and critical thinking;
• Customer oriented;
• Conscientiousness;
• Teamwork;
• Multitasking Ability.

Skills:

·  Active Directory
·  Network

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.