IT Support Specialist – Finance

Job description

Position Description:

As an IT Support Specialist, you will be the first point of contact for SAP application assistance across the organization. You will play a key role in ensuring the smooth operation of IT systems and services, supporting both local and remote users.

Your future duties and responsibilities:

• Provide first- and second-line support for Finance (related) software applications
• Troubleshoot and resolve incidents via ticketing system
• Collaborate with global IT teams to escalate and resolve complex issues
• Maintain IT documentation and knowledge base articles
• Participate in IT audits, compliance checks, and system upgrades
• Participate in change requests and projects

Required qualifications to be successful in this role:

• 0 – 10+ years of experience in IT support or helpdesk roles (junior – medior – senior)
• Excellent communication and problem-solving skills
• Fluent in English; Chinese (Mandarin) is a plus
• Financial process & application knowledge:
־ Treasury and Banking, SAP ECC (Banks)
־ Asset Management and Investment Management, SAP ECC (AA & IM)
־ Product Costing, SAP ECC (CO-PC)
־ Consolidation (Group Reporting), SAP S/4 (GR)
־ Claim & Expense management (Concur), SAP Concur
־ Central Finance (replication ECC to S/4), SAP S/4 (CFIN)
־ Financial Planning, SAP SAC
־ Finance general (e.g. month end closing), SAP ECC (FI, CO)

Skills:

·  Help Desk/IT Services
·  Finance

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.