IT OPS

Job description

Position Description:

Job Description
The IT Ops role operates within an Agile and DevOps environment. The individual acts as the guarantor of Production throughout the project lifecycle. This role is key in incorporating production requirements into technical solutions, ensuring the stability of both production and non-production environments, and managing monitoring and supervision processes. Active participation in project team meetings and decision-making processes—such as risk and complexity assessments—is essential. The professional collaborates closely with Application Production Support teams and promotes best practices across the organization.

Your future duties and responsibilities:

Main Tasks
• Integrate production and infrastructure requirements during the scoping phase and into the product backlog
• Ensure knowledge transfer to the Product/Project team regarding application production best practices
• Facilitate the deployment of solutions by ensuring the availability of production and infrastructure resources
• Coordinate with Production Support teams to implement effective monitoring and service supervision
• Contribute to maintaining operational service continuity
• Support continuous improvement initiatives in Production (e.g., automation, performance enhancement)

Required qualifications to be successful in this role:

Technical Skills
• Minimum 2 years of professional experience
• Understanding of IT infrastructure
• Experience in production operation steering
• Knowledge of IT risk and cybersecurity principles
• Strong coordination and team motivation skills
• Ability to delegate effectively
• Logical, critical, and systematic thinking
• Ability to summarize complex topics clearly
• Committed, thorough, and skilled at knowledge transfer (pedagogy)

Language Skills
• English – Expert
• French – Working proficiency

Soft Skills
• Minimum 3 years of experience in similar roles
• Strong customer satisfaction orientation
• Commitment to delivering high-quality results
• Respect for established procedures, methodologies, and guidelines
• Ability to manage stress and conflict effectively
• Strong listening and questioning abilities
• Quick learning and adaptability
• Good planning and prioritization skills
• Flexibility to adapt to change and evolving environments
Must be physically in Portugal, and a work at the office 3/5 days a week

Skills:

·  English
·  French
·  MS SQL Server

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.