Desktop Technician

Job description

Job Description

Desktop Technician

Position Description
CGI is the World’s 5th largest independent IT and business process services company. We provide high-end business and IT Consulting, Systems Integration and IT & Business Management services. CGI has over 100+ IP-based business solutions in 40 countries spanning Financial Services, Government, Healthcare, Manufacturing, Retail, Telecommunications, Utilities and Oil & Gas. We are a proven and demonstrated success, achieving an industry-leading track record of on-time, on-budget projects and innovative solutions.

You will be responsible for the set up and support of desktop and laptop equipment for our client. Troubleshooting and fixing incidents that could be related to hardware and software vendors such as drivers, installation of packages and images for the supported Desktops, Notebooks and Workstations and the associated operating systems and application software. You may also be a first point of contact for hardware, printers and peripherals. Interaction with other teams of other towers is often required to troubleshoot issues.

Your future duties and responsibilities
• Installing, diagnosing, repairing, maintaining, and upgrading all PC equipment.
• The person will also troubleshoot problem areas in a timely and accurate fashion.
• Provide end-user assistance where required.
• Image Workstation for new deployments.

Required qualifications to be successful in this role
• Windows 7, Windows 10, (Mac OS X is an asset)
• Antivirus
• Office Suites 2010
• Knowledge of Computer hardware
• Knowledge of networking principles
• Ticketing system (ITSP / ITSM is an asset)
• Experience with additional tools such as SCCM and/or scripting would be an asset
• Valid Drivers Licence

Attributes:
• Customer service oriented
• Professional appearance since this is a client facing role
• Self-starter, ability to work independently
• Must be able to meet scheduled deliverables
• Team player
• Dynamic
• Autonomous
• Resourceful

Education
• Post-secondary education in a relevant discipline or equivalent work experience

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Desktop Technician

Job Description
The Desktop Technician is part of the GTO Canada End User Services team.

The member will be responsible for the set up and support of desktop and laptop equipment for our client.

Responsibilities include:

• Installing, diagnosing, repairing, maintaining, and upgrading all PC equipment.

• The person will also troubleshoot problem areas in a timely and accurate fashion.

• Provide end-user assistance where required.

• Image Workstation for new deployments.

Required Qualifications :

Mandatory Technical Skills:

• Windows 7, Windows 10, (Mac OS X is an asset)

• Antivirus

• Office Suites 2010

• Knowledge of Computer hardware

• Knowledge of networking principles

• Ticketing system (ITSP / ITSM is an asset)

• Valid Drivers Licence

Soft skills:

• Customer service oriented

• Professional appearance since this is a client facing role

• Self-starter, ability to work independently

• Must be able to meet scheduled deliverables

• Team player

• Dynamic

• Autonomous

• Resourceful

Scholarship

• Post-secondary education in a relevant discipline or equivalent work experience

Languages

• English: spoken and written.

Your future duties and responsibilities

Required qualifications to be successful in this role

Donnez un élan à votre carrière.

Le secteur des technologies de l’information (TI) connaît une période extraordinaire. La transformation numérique des organisations continue de s’accélérer, et CGI est au premier plan de ce changement. Nous accompagnons nos clients dans leur démarche numérique et offrons à nos professionnels des opportunités de carrière stimulantes.

La réussite de CGI repose sur le talent et l’engagement de nos professionnels. Ensemble, nous relevons les défis et partageons les bénéfices issus de la croissance de notre entreprise. Cette approche renforce notre culture d’actionnaire-propriétaire ainsi, tous nos professionnels bénéficient de la valeur que nous créons collectivement.

Joignez-vous à nous pour prendre part à la croissance de l’une des plus importantes entreprises indépendantes de services en technologies de l’information (TI) et en gestion des processus d’affaires au monde.

Pour en savoir davantage à propos de CGI : www.cgi.com.

Les candidatures non sollicitées provenant de cabinets de recrutement ne seront pas retenues.

CGI favorise l’équité en matière d’emploi. De plus, CGI s’engage à offrir des accommodements aux personnes handicapées, conformément à la législation provinciale. Veuillez nous indiquer si vous vivez avec un handicap nécessitant la mise en place d’accommodements raisonnables dans le cadre de notre processus de recrutement, nous collaborerons avec vous pour répondre à vos besoins.

Skills

Reference

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