Customer Service and Collections Specialist

Job description

Position Description:

Join a dynamic and growing team. Our department responds to various customer requests in writing or by phone. The person must ensure follow-ups and assist the customer efficiently and professionally.

They will also need to navigate several computer applications to validate customer information. We offer complete and paid training in a pleasant and respectful work environment.

Your future duties and responsibilities:

• Make and receive phone calls for various clients
• Validate customer profiles for identity verification
• Gather information, answer questions, and enter detailed notes into computer tools
• Customer service, respond to needs
• Follow up on overdue payments: debt collection from individuals and small/medium businesses, ensure follow-up on customer files to maintain a satisfactory level of collection according to company policies
• Functional application support: resolve user issues, solve problems by guiding the customer throughout the process

Our Offer:
• Flexible work schedule (part-time and full-time)
• Possibility of an adapted schedule, ideal for a student job
• A complete range of social benefits
• Continuous training
• Competitive salary

Required qualifications to be successful in this role:

• Work experience in a similar position or in customer service (desirable)
• Bilingualism (French and English), advanced level required
• Proficiency in Word and Excel software

Skills:

·  English
·  French
·  Business Process Analysis
·  Customer Service & Support
·  Delivery Support
·  Financial Management

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Come join our team—one of the largest IT and business consulting services firms in the world.