Banking Monitoring - MCD

Job description

Position Description:

Responsible for overall Delivery of Application operations team/Site reliability center

Leading and managing the Application monitoring Operations and team of Application support staff members

Primarily responsible for directing Application event monitoring, management

Ensuring incident identification, assessment, quantification, reporting, communication, mitigation and monitoring

Ensuring compliance to policy, process, and procedure adherence and process improvisation to achieve operational objectives

Revising and develop processes to strengthen the current Operations Framework, Review policies and highlight the challenges in managing SLAs

Responsible for overall use of resources and initiation of corrective action where required

Handling escalation and preparing the RCA's

Creation of reports, dashboards, metrics for operations and presentation to Sr. Mgmt.

Participate in RFI/RFP and create technical solutions for new/existing business
Flexible to work in Shifts and On-call model,
Preparing and Chairing Monthly service review calls with Sr mamagement and Client/Onshore

Manage staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.

Develop and maintain an educational environment where the knowledge and performance of the group is constantly advancing.

Perform annual staff appraisals.

Keep current with the latest vendor updates, expansion opportunities, and technology directions

Skills:

·  IT Service Management

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.