Application Support L3 (ASP)

Job description

Position Description:

CGI is looking for Application Support Level 3 with experience in ASP Classic.

Your future duties and responsibilities:

● Experts on the Applications
● Deep analysis as expert Level 3
● Resolution process and communication to end user through mail, phone call and Ticket update
● Domain crisis management and ad hoc communication for high business impacts
● Continuous improvement : prevention of incident new occurrence through suggestion of code corrections to the solution developers, Problem proposition and follow-up.
● Design of procedures for Ticket resolution at levels L1 and L2
● Training of L1 & L2 teams
● Documentation maintenance
● Manage changes on Production

Required qualifications to be successful in this role:

● At least 3 years of relevant work experience
● Customer-oriented
● Good communication (written, oral)
● Expert knowledge in computer science, applications, operating systems, software, file standards,
● data transmission procedures and links inter-application.
● Update his/her knowledge regularly.
● Managed multiple high-priority initiatives in a fast-paced, highly technical environment
● Amenable to work on a shifting schedule and hybrid working arrangement in Alabang, Muntinlupa (3 days a week RTO)

Technical skills:
● Mandatory: ASP preferably Classic, SQL, ITIL, API, JavaScript, Node.js
● Nice to have: Windows / UNIX / Linux / Script languages / Oracle 11g / Linux Redhat 5.3 / Windows 2008 R2 / ASP / JavaScript / GENIO RT
● Experienced with any ticketing system
● ITIL certified: Request / Incident / Problem / Knowledge management / Change

Skills:

·  Analytical Thinking
·  Detail-oriented
·  ITIL
·  Linux
·  Oracle

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.