Applications Support Analyst

  • Edinburgh
  • To be negotiated
  • Reception / Administration

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Applications Support Analyst

Job Description

Applications Support Analyst

Position Description
Be part of something dynamic! We are looking for Application Support Analysts to work within our Energy, Utilities & Telecoms business unit, based in Edinburgh. CGI are responsible for designing the systems to roll out smart-metering to every home in the UK and we need Analysts who are able to provide 3rd line support for a number of our clients involved in this exciting programme. Your future duties and responsibilities
Our Application Support Analysts will have experience of working in a client facing environment and have experience of working with web applications and service. You will support the core product built on an Apache/JBoss/Oracle platform, and therefore experience of these technologies will be essential.
Day to day, you will be involved in contributing to the resolution of Service Incidents, investigating live system issues and providing live support to all team members. You will identify and mitigate any potential risks and provide on call or ad-hoc support when required. You will Provide detailed analysis of system defects along with root cause analysis and problem investigating. You will be comfortable liaising with vendors and 3rd parties to ensure assistance is provided in a timely manner. Required qualifications to be successful in this role
You must be able to demonstrate working experience in Networking, System security, Oracle database (or similar), SQL, Java (or similar) and UNIX Admin & Shell Scripting
You will be expected to have an understanding of web applications and web services you must be able to prioritise your own workload and deliver to agreed schedules, Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this changesupporting our clients digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at

No unsolicited agency referrals please.

CGI is an equal opportunity employer.



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