Customer Service Advisor, Dispatch - Stockport

Job description

Job Description

When your job has purpose, you’ll be proud to be of service

Starting salary, £20,519.64 rising to £21,600.84 after successful probationary period plus flexible benefits to suit your lifestyle.

Shifts: Various including full time 37 hours per week and part time hours will be considered, minimum of 25 hours per week (salary pro rata). Office opening hours Monday to Friday 8am till 8pm, Saturday 7.30am to 6pm, Sunday 7.30am to 5pm. 

At British Gas, we share a common purpose to help our customers today and secure energy for tomorrow. As a Customer Service Advisor at our Stockport, New Bridge Lane office , you could play your part. You’ll be joining a team of people from many different backgrounds who are united in living our values, doing the right thing for customers, keeping things simple and being extraordinary together.

As a Customer Service Advisor within our Dispatch team, you will play a key part in the delivery of Service Excellence to our customers, your role will be to work with local area teams, both field and office based and ensure the dispatch applications are utilised consistently and efficiently. You will help to identify opportunities for planning, optimisation, forecasting and dispatching processes whilst maintaining and operating the systems to enable effective delivery of great customer service.

As part of the Dispatch team, you will need to be able to prioritise, be a logical problem solver and able to remain calm under pressure. It is important you enjoy working as a team with the ability to build excellent relationships.

If you’ve got outstanding interpersonal skills and take pride in giving your best, our comprehensive four week training will give you the knowledge to deliver a first-class customer experience.

On top of a competitive salary, there is a quarterly performance related bonus, pension, share schemes, 23 days paid holiday plus bank holidays, company discounts and a host of flexible benefits which can be tailored to suit your lifestyle - retail vouchers, gym membership and healthcare products to name a few. This is an excellent location with both public transport and shops nearby.

In short, our call centre jobs offer the opportunity to work with people who will inspire you. People who are genuinely enthusiastic about our values. People who share your high standards and your commitment to customer service.

British Gas is a leading energy company and part of Centrica, a top 30 FTSE 100 company, so there will also be a wealth of opportunities for career progression.

We are also interested in any volunteering or community work you may be involved in.

 

It’s important that we do the right thing and we will carry out financial, criminal record and reference checks before you start working with us

 

This vacancy is open to all employees, contractors and temps working for Centrica who are not in their probationary period.

 

Please note that Centrica takes its responsibilities to redeployees seriously. Redeployees will therefore be considered before other applicants for this role. As a result, there may be a delay in response whilst our redeployee applications are being considered. Additionally, roles may be withdrawn if we identify a candidate in respect of whom we are legally obliged to offer a suitable role in priority over others. This might be because they are on shared parental leave, adoption leave, maternity leave, returning from military service, or because they are no longer able to carry out their former role due to a disability.