Customer Service Advisor - Cardiff

Job description

When your job has purpose, you’ll be proud to be of service

  

At British Gas, we share a common purpose to help our customers today and secure energy for tomorrow. As a Customer Service Advisor at our  Cardiff call centre , you could play your part. You’ll be joining a team of people from many different backgrounds who are united in living our values, doing the right thing for customers, keeping things simple and being extraordinary together.

You’ll be responsible for resolving a range of enquiries from our residential customers politely and efficiently – whether that involves dealing with a billing query or responding to a change of address. You’ll take ownership of each call, getting to the heart of the query, deciding the best course of action and providing the kind of service that earns our customers’ trust. At the same time, you’ll be promoting our groundbreaking products such as Smart metering and Hive remote heating control, helping our customers manage their energy consumption and make savings on their bill.

Everyone who calls us needs us, and some of our customers are very vulnerable. As their first point of contact, you’ll make a difference to their lives, so it’s a job with real purpose and satisfaction where your compassion for customers and your passion for providing great service will be all important. If you’ve got outstanding interpersonal skills and take pride in giving your best, our comprehensive twelve weeks training will give you the knowledge to deliver a first-class customer experience.

On top of a competitive salary, there is a quarterly performance related bonus, pension, share schemes, 23 days paid holiday plus bank holidays, company discounts and a host of flexible benefits which can be tailored to suit your lifestyle - retail vouchers, gym membership and healthcare products to name a few. This is an excellent location in Cardiff's city centre with both public transport and shops nearby.

In short, our call centre jobs offer the opportunity to work with people who will inspire you. People who are genuinely enthusiastic about our values. People who share your high standards and your commitment to customer service.

British Gas is a leading energy company andpart of Centrica, a top 30 FTSE 100 company, so there will also be a wealth of opportunities for career progression.
 

We are also interested in any volunteering or community work you may be involved in.

It’s important that we do the right thing and we will carry out financial, criminal record and reference checks before you start working with us

 

This vacancy is open to all employees, contractors and temps
working for Centrica who are not in their probationary period.
 
Please note that Centrica takes its responsibilities to
redeployee's seriously. Redeployee's will therefore be considered before other
applicants for this role. As a result, there may be a delay in response whilst
our redeployee applications are being considered. Additionally, roles may be
withdrawn if we identify a candidate in respect of whom we are legally obliged
to offer a suitable role in priority over others. This might be because they
are on shared parental leave, adoption leave, maternity leave, returning from
military service, or because they are no longer able to carry out their former
role due to a disability.