Claims Handler

Job description

Overview

The Claims Handler role has extensive liaisons with business units internally, often in conditions where urgent action is required to dissipate a public relations issue.
A large part of the role entails speaking directly to the public, a task which requires patience and diplomacy.
As well as speaking to external contacts the role will involve liaising with insurers, brokers, loss adjusters and solicitors, either acting for the customer/ claimant or the group.
This is a fast paced role that requires high level of attention to detail as well as the ability to liaise with various points of contact in a professional manor.
The role will be based in our Basingstoke office with onsite parking and links to major train lines

The Role

· Handling claims within the authority granted by the insurer on classes of business as directed from time to time liaising with the insurer frequently by way of update on such serious claims.
· Investigate and monitor developments on incidents which could give rise to claims.
· Liaise with insurers, loss adjusters and solicitors as required, to assist in their investigations into claims.
· Monitor the status of claims and claim types to ensure risk management and loss control issues are addressed, including public relations matters, newly developing claim trends and poor/ late methods of accident reporting. Such issues are to be notified to the Claims Team Leader immediately.
· Negotiation to point of settlement claims within pre-agreed criteria.
· Supporting the claim negotiation process of others where claims are outsourced or are dealt with under separate arrangements.
· The jobholder will be in frequent contact with claimants, sometimes in confrontational situations; the jobholder must display diplomacy and tact in these situations as they are ambassadors for the group and all must be done to stop an escalation of the matter.
· The candidate will have to work on their own initiative in such situations and take decisions on issues of liability, where necessary, if this limits such escalation.

The Ideal Candidate

Skills and experience required:
· Similar working environment or within the claims unit of an insurance company is ideal
· Experience of dealing with personal injury, property damage etc, is ideal.
· Attention to detail is paramount.
· A good working knowledge of the legal process and legislation surrounding compensation claims is ideal.
· Experience in a similar working environment or within the claims unit of an insurance company is essential.
· Organised
· Pro active
· Good attention to detail
British Gas, part of the Centrica Group, supplies gas and electricity to UK residential and business customers, provides central heating and gas appliance installation and maintenance and low-carbon and energy efficient products and services.
PLEASE APPLY ONLINE by hitting the 'Apply' button. Please upload your cover letter and CV as one document.
Applications will ONLY be accepted via the ‘Apply’ button,
To request an update on this role, or if you have any problems uploading your CV please ************@*******.** typing Claims Handler BG31297 in the subject title.
Agencies: British Gas operate a preferred supplier arrangement, however if you wish to be considered at the next review session please submit a brief overview of your capability ************@*******.** .
The salary for this role is paying up to £24,000 plus bonus and an extensive benefits scheme such as gym membership, private healthcare, retail vouchers and many more