Resource Management Coordinator

Job description

Careers with CDK Global - where to next?

So who are we and what do we do?

Founded as ADP Dealer Services in 1972, CDK Global is the largest global provider of integrated information technology and digital marketing solutions to automotive dealerships and manufacturers in more than 100 countries worldwide for the world’s biggest car brands. Although we operate on a global scale, we are small by comparison and that is a good thing. It means that we are still a business where every person matters and where anyone can make an impact on our growth and success. We have opportunities in a wide range of business areas so wherever in the world you join us, you will get the support, training and tools you need to make significant steps forward in your career.

Purpose of the Role:

When customers subscribe to our products and services, it’s just the beginning of the experience for them. From initial implementation, through to onsite training and support. We’re there at each stage of the journey.

As part of our Engineering Resource Management Team, you will play an important role in being responsible for planning and allocating service and installation calls to our UK Field Operation Engineers. It’s all about building and maintaining relationships within the department and delivering a great service to our customers who you may be dealing with depending on the enquiry. You will be highly organised and will be able to use your interpersonal skills to liaise with customer as well as engineers in order to keep them informed and up to date.

The role will last 6 months with the possibility of extension.

Key duties and responsibilities include:

• To plan and organise the work schedules for Field Operation and Regional Support Engineers
• To liaise with our engineers and customers to keep them informed and updated of all relevant call details
• Liaising with departments so that any hardware parts are available to the field
• To record data for quality and statistical purposes.

Who do we look for?

We look for people with the right cultural fit. That means being passionate and enthusiastic and having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours.

To be considered for this position, you will need the following key skills and experience:

• Good project office skills
• Excellent communication skills, both written and verbal
• Excellent interpersonal skills with the ability to quickly develop effective working relationships with internal and external project teams
• Strong PC technical knowledge, including MS Office, MS Excel

What can we offer you?

To help us attract and retain the best, we pay people according to performance, not tenure. Excel in your role here and the rewards will be excellent too. We will also help you to grow your career, not only through focused investment in learning and development but also by enabling you to explore the opportunities our global market has to offer.