Chinese (Mandarin) Customer Account Advisors

Job description

Chinese (Mandarin) Customer Account Advisors needed urgently to work in the Online Gaming industry in Gibraltar / Southern Spain.

Online Gaming:

Online Gaming is a multi-million pound, fast paced and constantly evolving industry. Many IT, Marketing and Management professionals are attracted to careers within online gaming, and you don’t have to be a passionate gambler or gamer to build a career; opportunities are open to anyone who has the talent and experience. It is also never too late to enter a career in the challenging world of online gaming, as industry professionals are judged on their skills and experience related to their job, and those with a background in a wide range of commercial sectors will be considered for employment.

Benefits of living in Gibraltar / Southern Spain:

• 300 days of sunshine per year
• Easily accessible to the rest of Europe from Gibraltar and Malaga airports
• Close to Marbella, Seville, Granada, Cadiz, Rhonda, Tarifa.
• Skiing at Sierra Nevada within 3 hours drive
• Relaxed and social way of life
• Multicultural communities in Gibraltar and surrounding areas
• Great for food lovers with a huge variety of restaurants, tapas bars and food markets
• Lots of festivals and community events all year round
• Low cost of living in Spain, with a huge selection of accommodation and areas to live
• Free Sport in Gibraltar - Football, Tennis, Paddle, Swimming
• Excellent English speaking schools in Gibraltar

Duties and Responsibilities:

• Provide first contact resolution of customer issues via chat, e-mail and/or phones
• Troubleshoot and handle the most complicated and sensitive of customer inquiries
• Deliver timely and accurate responses to customer questions and requests as determined by internal SLAs
• Take personal ownership of customer requests and provide our clients world-class level of support
• Maintain accountability for accurate and timely assistance to our customers.
• Maintain security and confidentiality of internal information and customer/account information
• Escalate and communicate any customer well-being issues

Skills and Qualifications:

• Good Customer Service skills
• Verbal and written fluency in English & Mandarin
• Team player with a positive attitude
• Ability to handle stressful situations
• Degree education is an advantage

Relocation packages will be offered to successful candidates. Please send your CV to receive free information packs for working in the online gaming industry and relocating to Gibraltar / Southern Spain. Please also check out our YouTube video "Relocation to Gibraltar and working in the Online Gaming Industry"

Castle Hill are an Online Gaming specialist recruitment agency, based in Gibraltar. Please visit our website for more details.

Please not that we are only accepting applications from candidates already living in Europe with valid visa's until September 2015. EU passport holders will be given priority.