Sales Associate - Cartier, South Coast Plaza
Costa Mesa (Orange) Sales
Job description
Cartier, l'artisan des passions.
Key Responsibilities
1. Sales Achievement
· Consistently achieve and/or exceed the monthly sales target, as directed by management.
· Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
· This includes after sales clients if a Cartier after-sales dedicated area/staff is not available
· Adapt approach according to the client needs and motivations
· Negotiate and handle objections with ease
· Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience…
· Remain current on industry news and competitor
2. Client Relationship Management
· Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
· Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
· Appropriately resolve client issues/concerns and escalate as needed to Management
· Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking
· Daily Boutique Operations
· Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
· Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
· Assist in the merchandising and daily maintenance of displays and back-stock
· Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
· Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)
Key Skills
· College degree preferred
· 2 to 5 years of previous experience in luxury retail, service or hospitality environment
· General knowledge of timepiece movements
· Ability to work in a fast-paced retail store environment
· Computer and internet Savvy
· MS Office experience required, SAP knowledge preferred
· Additional language skills (Mandarin, Portuguese, and Russian) are a plus
· Excellent interpersonal and communication skills are required
· Strong understanding of Customer Service needs and Customer (internal and external) priorities
· Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
· Being a genuine Maison Ambassador:
· Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
· Self-Starter with Team-Player approach
· Must be available to work retail hours including weekends and to travel for trainings, client events, conferences…
Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles
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Reference Code:7286
Sales Associate - Cartier, South Coast Plaza
Costa Mesa, CA, US
Permanent
Cartier, l'artisan des passions.
Key Responsibilities
1. Sales Achievement
· Consistently achieve and/or exceed the monthly sales target, as directed by management.
· Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
· This includes after sales clients if a Cartier after-sales dedicated area/staff is not available
· Adapt approach according to the client needs and motivations
· Negotiate and handle objections with ease
· Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience…
· Remain current on industry news and competitor
2. Client Relationship Management
· Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
· Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
· Appropriately resolve client issues/concerns and escalate as needed to Management
· Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking
· Daily Boutique Operations
· Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
· Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
· Assist in the merchandising and daily maintenance of displays and back-stock
· Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
· Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)
Key Skills
· College degree preferred
· 2 to 5 years of previous experience in luxury retail, service or hospitality environment
· General knowledge of timepiece movements
· Ability to work in a fast-paced retail store environment
· Computer and internet Savvy
· MS Office experience required, SAP knowledge preferred
· Additional language skills (Mandarin, Portuguese, and Russian) are a plus
· Excellent interpersonal and communication skills are required
· Strong understanding of Customer Service needs and Customer (internal and external) priorities
· Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
· Being a genuine Maison Ambassador:
· Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
· Self-Starter with Team-Player approach
· Must be available to work retail hours including weekends and to travel for trainings, client events, conferences…
Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles
Apply now »
Find similar jobs:
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Account Verification
We noticed you have accounts in our “Talent Community" and “Application" systems. We take security seriously and need to verify your identity to synchronize your accounts.
Account Email:
Please follow these steps to synchronize your accounts.
1. Reset your password:
The "reset password" link will open in a new browser window. Return to this page to enter your new password.
Click here to reset your Password
2. Enter your NEW password here:
Submit Cancel
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Account Verification
We noticed you have accounts in our “Talent Community" and “Application" systems. We take security seriously and need to verify your identity to synchronize your accounts.
Account Email:
Please follow these steps to synchronize your accounts.
1. Reset your password:
The "reset password" link will open in a new browser window. Return to this page to enter your new password.
Click here to reset your Password
2. Enter your NEW password here:
Submit Cancel
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Account Verification
Your accounts have been successfully synchronized. Use your new password when accessing our systems.
Confirm
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