Retail Coordinator
Shanghai, 中华人民共和国 Bachelor's Degree Sales
Job description
Cartier, l'artisan des passions.
MAIN PURPOSE
The purpose of the position is to provide a full scope of daily administrative and operation supports to the Regional Manager, and the Area Manager if applicable. Support & supervise the operations & administration of the Boutiques regarding the reimbursement, HR, and training requests. Assist the Operations team and High Jewelry team to coordinate the commercial events. Align with the CRM team to assist the BTQs to maintain the valuable customers.
KEY RESPONSIBILITIES
Key responsibility 1 – Sales reports
- Daily-sales Report sharing twice a week.
- Tracking the Sales Performance of the Boutiques on monthly basis.
- Updating the Network Report on monthly basis.
- Collecting the information and compiling the monthly Competitor Report.
- As per request by RM, updating the PPT “Market Visit Report” 3 working-days before the planed trips.
- Compiling or updating the competitor's report as per request by RM.
Key responsibility 2 – Assistance of the BTQ operations management
- Checking the monthly attendance report of the BTQ colleagues.
- Cross-checking the BTQ sales' monthly commission.
- Checking & tracking the BTQ expense reports, including the petty cash report, personal travel reimbursement, BTQ trip requests, PO settlement, and Customer refund application.
- Updating the BTQ organization chart on monthly basis.
- Administrative preparation of the new staff on-board in the BTQ.
Key responsibility 3 – Event support
- Collecting the BTQ activity and animation.
- Coordinating with PR for BTQ event, or with HJ team for HJ event preparation.
- Assisting to arrange the accommodation & transportation, or the pick-up for customers.
Key responsibility 4 – Customer relationship management
- Sharing the Goal Tracking Report with the BTQs.
- Sharing the opportunity name list with the BTQs.
- Collecting the requests and applying for the BTQ customized gifts.
- Tracking the BTQ budget.
- Updating the Top 70 client list.
Key responsibility 3 –Miscellaneous administration support
- Organizing the monthly BM Meeting by booking the meeting room, preparing the meeting topics and generating the meeting minutes.
- Collaborating with the training team to organize the proper trainings for the colleagues according to RM. Consolidating the nomination list, arrange the accommodation & transportation, and aligning the corresponding expenses with the training team.
- Coordinating the BTQ visits for RM & AM.
- Assisting with the staff purchase as per requests.
QUALIFICATIONS
Education
Bachelor graduate and above
Experience:
Above 2 years related working experience or MT experience
Critical Job Related Functional Competencies:
Have a good command of Excel and Power Point
Being well-organized and detail-oriented
Good team player
Fluent in oral & written English
Additional Requirements:
Experience in retail/luxury industry is preferred
DIMENSION:
Headcount supervised: 0
Internal contacts:
Regional Commercial Manager, Area Commercial Manager, Boutique Managers & colleagues, Retail operations team, Client Relations &Services team, Business Development team, Marketing &Communications team, PR & Publicity team, SDP & VM team, L&D team, High Jewelry team, and Richemont supporting team (HR/Finance/Logistics/CS)
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Reference Code:7801
Retail Coordinator
Shanghai, 31, CN
Permanent
Cartier, l'artisan des passions.
MAIN PURPOSE
The purpose of the position is to provide a full scope of daily administrative and operation supports to the Regional Manager, and the Area Manager if applicable. Support & supervise the operations & administration of the Boutiques regarding the reimbursement, HR, and training requests. Assist the Operations team and High Jewelry team to coordinate the commercial events. Align with the CRM team to assist the BTQs to maintain the valuable customers.
KEY RESPONSIBILITIES
Key responsibility 1 – Sales reports
- Daily-sales Report sharing twice a week.
- Tracking the Sales Performance of the Boutiques on monthly basis.
- Updating the Network Report on monthly basis.
- Collecting the information and compiling the monthly Competitor Report.
- As per request by RM, updating the PPT “Market Visit Report” 3 working-days before the planed trips.
- Compiling or updating the competitor's report as per request by RM.
Key responsibility 2 – Assistance of the BTQ operations management
- Checking the monthly attendance report of the BTQ colleagues.
- Cross-checking the BTQ sales' monthly commission.
- Checking & tracking the BTQ expense reports, including the petty cash report, personal travel reimbursement, BTQ trip requests, PO settlement, and Customer refund application.
- Updating the BTQ organization chart on monthly basis.
- Administrative preparation of the new staff on-board in the BTQ.
Key responsibility 3 – Event support
- Collecting the BTQ activity and animation.
- Coordinating with PR for BTQ event, or with HJ team for HJ event preparation.
- Assisting to arrange the accommodation & transportation, or the pick-up for customers.
Key responsibility 4 – Customer relationship management
- Sharing the Goal Tracking Report with the BTQs.
- Sharing the opportunity name list with the BTQs.
- Collecting the requests and applying for the BTQ customized gifts.
- Tracking the BTQ budget.
- Updating the Top 70 client list.
Key responsibility 3 –Miscellaneous administration support
- Organizing the monthly BM Meeting by booking the meeting room, preparing the meeting topics and generating the meeting minutes.
- Collaborating with the training team to organize the proper trainings for the colleagues according to RM. Consolidating the nomination list, arrange the accommodation & transportation, and aligning the corresponding expenses with the training team.
- Coordinating the BTQ visits for RM & AM.
- Assisting with the staff purchase as per requests.
QUALIFICATIONS
Education
Bachelor graduate and above
Experience:
Above 2 years related working experience or MT experience
Critical Job Related Functional Competencies:
Have a good command of Excel and Power Point
Being well-organized and detail-oriented
Good team player
Fluent in oral & written English
Additional Requirements:
Experience in retail/luxury industry is preferred
DIMENSION:
Headcount supervised: 0
Internal contacts:
Regional Commercial Manager, Area Commercial Manager, Boutique Managers & colleagues, Retail operations team, Client Relations &Services team, Business Development team, Marketing &Communications team, PR & Publicity team, SDP & VM team, L&D team, High Jewelry team, and Richemont supporting team (HR/Finance/Logistics/CS)
Apply now »
Find similar jobs:
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Account Verification
We noticed you have accounts in our “Talent Community" and “Application" systems. We take security seriously and need to verify your identity to synchronize your accounts.
Account Email:
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1. Reset your password:
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