Operations Manager - Midlands (Field Based) - Caretech - Castle Donington

Job description

Reporting directly to the Regional Director - Midlands

We have offices in the location of West Midlands, however this role will be field based, around the areas of East Midlands, Solihull and Staffordshire.

This role will provide direct and hands on operational and commercial leadership for a team of Service Managers in a geographical area so as to ensure:

The delivery of high quality support to Service Users
Clear leadership across a geographical area
The recognition of, and development of, Service Users to their full potential, whilst ensuring that the services in which they reside are fully compliant with the Company’s statutory obligations and within agreed budgets.
That there is organic growth in the services delivered within the existing geographical area.

Main Responsibilities

Service/Operations Delivery

To ensure the full occupancy of services.
To be responsible for ensuring the completion of assessment of service user referrals within 2 days of the enquiry.
To ensure that all services are personalised and tailored to meet individual need.
To take lead responsibility in ensuring services are fully resourced through effective recruitment management which ensures agency costs are kept to a minimum.

Commercial Development

To take an active role in growing the existing service within the geographical area.
To be responsible for building and maintaining lasting professional relationships with external stakeholders, key influencers and decision makers within the local area.
To work proactively with the Business Development team to ensure all new services are set up appropriately.

Financial Controls

To be responsible for the production, and achievement of, operational budgets for the services that make up the geographical area.
To take lead accountability for achieving gross margin budget targets
To take lead accountability for the achievement of the EBITDA budget margin for the area.
To identify over and under performing services through the financial management systems to understand the issues, secure explanations, and take action where appropriate.
To ensure that up to date and accurate financial information is provided to the Operational Director as required.
To notify Finance of all service changes and variances within 2 days.
To manage the service hours and their delivery in accordance with the relevant contract.

Quality Management

To be responsible for embedding 'Care Pathways’ across the area.
To ensure all services comply with and adhere to all internal company policies, procedures and external legislation, CQC, SP, Preferred Provider and Local Authority contractual standards
To ensure excellent customer service is provided to all Service Users.
To effectively manage complaints from stakeholders in partnership with the relevant individuals
To ensure all quality processes are implemented within the area.
To keep up to date with all developments in the Care Industry.
To develop and maintain knowledge of current issues and legislation affecting adults/children with a learning disability.
To recommend and initiate improvements to policy and practice
To liaise with CQC and other agencies with regards to operational legislative requirements.

People Management

To provide excellent leadership to Service Managers encouraging team working, commitment and team development.
To manage individual performance, promoting CPD and effectively addressing under performance.
To ensure the relevant and appropriate supervision for all staff
To conduct disciplinary hearings or appeal hearings as appropriate.

Continuous Improvement

To improve efficiencies without compromising quality or safety of Service Users or staff.
To establish continuous improvement processes within the service area and to ensure they are regularly conducted.