Campaign / Production Co-ordinator - Marketing - £20k

Job description

Campaign / Production Co-ordinator - Direct Marketing - £20k

Capita is currently recruiting for a Campaign or Production Co-ordinator in our Birmingham Office.

Job purpose:

The Production Co-ordinator will provide hands-on support to help deliver direct marketing materials (letters, emails, printed literature) to all UK employers in support of the rollout of automatic enrolment pensions.

The post-holder, reporting to the Campaign Manager, will support one of the UK's largest programmes of direct marketing by coordinating the delivery of white mail and email communications, using our dedicated bulk mailing system (Portrait).

Additionally the job holder will be responsible for liaising with various external (including our mailing house) providers to manage stock levels of business stationery.

The role will involve undertaking regular quality checks of our bulk mail production and providing auditable reports on the results of these quality checks. Through training, the post-holder will become one of a number of Portrait 'super users' in our team, providing expert support to our direct marketing programme.

Core responsibilities:

• Coordinate white mail and email delivery and related campaign documentation;


• Liaise with our mailing house on the delivery of white mail campaigns - ensuring that the collateral (base stationary, enclosure etc.) is available through to the quality assurance process of successful delivery;


• Complete regular quality check reports both internally with Capita and externally to the client The Pensions Regulator;


• Develop key internal and external relationships, e.g. mailing house, Information Technology, Communications, Customer Services etc;


• Support the management of white mail stock levels and ensuring base stationery collateral is kept up-to-date and meets brand requirements;


• Be a main user of the internal email and white mail system (Portrait) and, through training to be provided, become a 'super user' of Portrait, providing advice and support to other members of the team who use the system.

General responsibilities:

• To escalate any problems or unresolved issues to your line manager


• Assist other business functions as appropriate


• Assist the line manager with any duties deemed necessary


• To promote a positive company and scheme image

ESSENTIAL SKILLS / EXPERIENCE:

• Graduate with a 2.1 Degree in Marketing or equivalent;


• Experience of working in a fast pace environment dealing with stakeholders of all levels;


• Quality control and reporting processes;


• Microsoft Office (Word, Excel);


• Exceptional attention to detail;

HIGHLY DESIERABLE SKILLS / EXPERINCE:

• Ideally possess a Marketing Qualification;


• Previous experience in a Direct Marketing environment;


• Pitney Bowes - Portrait DM system is highly desirable;


• Other mail delivery system or knowledge of MS Dynamics will be suitable;


• Microsoft Office (PowerPoint, Project);


• CRM systems;


• Direct mail quality control and reporting;


• Bulk mailing systems;


• Proof reading training.

For further information please contact Andre Bennett on or email

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.