Salesforce Functional Consultant

Job description

Functional Consultants within Capgemini’s Enterprise Cloud Services (ECS) practice must be able to fulfil a combined delivery role and support business development efforts, playing a key role in both client engagements and the support of sales opportunities. Furthermore every consultant is expected to be an active participant and contributor in both the internal and external community. A key emphasis of this role is also on market knowledge and understanding of new technologies so as to establish both a point of view and capability to act in an advisory capacity to help clients realise the benefits of such developments.

Functional Consultants typically fulfil a “Configuration/Business Analyst” role on client engagements. The Functional Consultant is generally one of the key client facing members of the delivery team on a SaaS implementation project. The Functional Consultant has responsibility for all or part of the design and delivery of the Salesforce solution, including the configuration and data model design, customisations and extensions, architecture and interfaces.  The Functional Consultant needs to be highly consultative and organised, working effectively with both client stakeholders, the Solution Architect and the development team to scope, analyse, design, develop and deliver a quality solution closely aligned to business requirements and project objectives.

Consultants can be called on to contribute in sales meetings and presentations and are able to demonstrate SaaS solutions to clients and prospects with confidence. All members of the ECS practice are expected to be able to develop strong client relationships, instilling credibility and legitimacy with management.

Engage with client stakeholders to analyse business processes and functional requirements in the context of Salesforce.com

Devise and develop the solution design and architecture

Assist in the development of the interface strategy and data migration strategy

Develop and deliver quality solution design documentation, and oversee the development and review of other design deliverables

Support and engage with the development team during the build stage, working individually with developers to drive out and capture detailed design

Lead the configuration of the Salesforce solution

Demonstrate the solution to the client at regular intervals during the build

Support unit testing, system testing, and acceptance testing activities

Assist in training and change management activities, including the development of training materials and the delivery of training sessions

Provide support and expertise to achieve a successful deployment of the solution.

Experienced in the use of delivery methodologies, and previous experience with Off-Shore / On-Shore project delivery

Ability to facilitate workshops and conference calls with confidence

Excellent presentation and demonstration skills and the ability to present ideas effectively

Ability to clearly communicate technical information to a non-technical audience

Ability to work in a fast-paced, team-oriented environment

Analytical, problem solving, and decision making skills

Experience of working in a consultancy environment is an advantage

Solid subject matter expertise in Salesforce.com
Able to demonstrate a solid understanding of the SaaS solution technology stack and associated tools
Proven CRM implementation background, Service Management / Sales Force Automation preferred
Ability to deconstruct complex business processes to produce simple, efficient, and effective results
Knowledge of data migration in a package implementation
Successful candidate is likely to have a minimum of 2 years experience in CRM enabled IT transformation
Certified in at least Salesforce.com 401, Sales and/or Service cloud level

Solid subject matter expertise in Salesforce.com

Able to demonstrate a solid understanding of the SaaS solution technology stack and associated tools

Proven CRM implementation background, Service Management / Sales Force Automation preferred

Ability to deconstruct complex business processes to produce simple, efficient, and effective results

Knowledge of data migration in a package implementation

Successful candidate is likely to have a minimum of 2 years experience in CRM enabled IT transformation

Certified in at least Salesforce.com 401, Sales and/or Service cloud level

Recent successful delivery of Business Change projects from inception through to delivery to agreed cost, timescales and quality

Experience of fulfilling a functional role on a full lifecycle Salesforce implementations

Proven ability to architect innovative solutions which deliver value to clients

Ability to work in an advisory capacity, identifying opportunities to implement best practice and to help clients realise the benefits of SaaS and cloud technology

Solid understanding of the complexities and integration dependencies across multiple solutions

Good knowledge of CRM solutions and tools to enable provision of integrated solutions

Salary Range: £22,000-£115,000

Closing date: 12th March 2015

About Capgemini

En 1967, la ville de Grenoble est en pleine effervescence avec l’apparition des télévisions couleur et les Jeux Olympiques d’hiver en 1968. C’est alors que l’entrepreneur Serge Kampf, décide d’évoluer avec les nouvelles technologies et lance alors une société d’informatique, Sogeti. C’est ainsi que commence l’histoire du Groupe Capgemini.

Aujourd’hui Capgemini est devenu l’un des leaders mondiaux de l’industrie du conseil, des services informatiques et d’infogérance. Le groupe est implanté dans 44 pays à travers le monde et repose sur un effectif de plus de 130 000 collaborateurs. En 2012, Capgemini a réalisé un chiffre d’affaires mondial de 10,3 milliards d’euros.

L’objectif du groupe est de fournir aux entreprises les moyens de réagir plus rapidement et plus intuitivement aux évolutions du marché afin qu’elles deviennent plus agiles et compétitives.