Release Manager/sme

Job description

Any UK Base Location

What makes us different? 

We have a unique focus that sets us apart from our competitors: A dedicated Application Management/Outsourcing Sales and Delivery team

Capgemini employees live the company’s values, including fun and modesty: Our customers really like this as it is embodied in the people we put forward onto our engagements

We empower our people so that they, as well as Capgemini, can deliver results

We are an assignment-based organisation. Flexibility is built into our deals and our ways of working, enabling our people to gain the experience they need to progress their careers

The UK AO Business is globally-renowned for sustained client service and delivery excellence.

We are looking for an experienced Service Operation Lead/Manager to perform a Release Manager role on one of our major new Accounts. Alongside this, the candidate will also be required to work across AO to shape, establish and lead the AO Service Operation Community.

As a Release Manager the successful candidate will be accountable for the guidance, control and quality of the Release Management process. The overall purpose is to protect the integrity of the service.  As the figurehead for release management on the Account, the Release Manager is required to establish and maintain effective relationships with all internal / external customers and suppliers.

The successful candidate will have a breadth of knowledge & experience across various Service Operation functions (Release, Change Management, Environment Management, Configuration Management, Incident Management, Problem Management) supporting various clients.

Our mission: we exist to provide our clients with the custom applications and integrated systems, solutions and services on which their success depends.

A Release Manager at Capgemini:

Promote release management both internally and with the client, ensuring a positive image and desire to engage and collaborate.

Proactive management of scheduling changes/releases and highlighting risks and issues with stakeholders.

Work with Requesters, Approvers and other stakeholders to schedule the implementation of approved changes according to the approved schedules/priority.

Coordinate the scheduling of change with stakeholders in a timely manner.

Provide Release Management approval for the implementation of change (including the review and approval of project release plans).

Chair the Release meetings.

Own the production of the release schedule & other release management related reports as required by the Client or Service Management team.

Ensure Release Management (and associated support teams) adhere to all applicable SLAs.

Identify and implement any required service improvements.

Validate the integrity of the Release Management process by interacting with other process managers and key stakeholders.

Audit the Release Management processes taking corrective action as required. 

Act as the point of escalation for risks, conflicts and important changes, ensuring management visibility and resolution.

Acts as the first point of escalation for all Release Management related Risks/issues.

The release manager will provide input to the analysis of and any associated reduction of failed changes.

Implement and follow ITIL compliant processes and documentation.

Ensure compliance with and adherence to the Release Management process.

 Additional responsibilities as Senior SME:

Shape & establish a Service Operation Community:
To foster knowledge sharing and best practice;
To ensure methods are defined, followed & continuously improved;
To develop expertise and capabilities.
To build a sense of community amongst the Service Operation practitioners

To foster knowledge sharing and best practice;

To ensure methods are defined, followed & continuously improved;

To develop expertise and capabilities.

To build a sense of community amongst the Service Operation practitioners

 

Work alongside the Capability Team:

To define & drive certification strategy;

To ensure the community grows & maintains appropriate skills.

During the selection process you will be able to demonstrate evidence of:

ITIL Foundation certification (as a minimum) and have excellent ITIL process knowledge gained working with various clients;

excellent stakeholder management and communications skills;

The ability to bring in fresh perspectives on delivery models, innovation and value add

The ability to think strategically and have strong leadership skills to drive the Community forward;

excellent Client facing skills;

Good business skills including designing and making presentations and team leadership

good general IT skills such as Word, Microsoft Outlook and project planning

The ability to be both proactive and reactive as the role requires;

Be able to demonstrate a track record of successful Service Operation functions across multiple engagements;

action oriented, professionally astute with a blend of business skills and a focus on service delivery and quality assurance;

The ability to demonstrate strong interpersonal and influencing skills;

Reaching conclusions and taking actions on the basis of thorough analysis and experience.

Whilst some exposure to Infrastructure would be advantageous, for this role we are looking for individuals with a background in a predominantly Application Management environment;

An understanding and experience of Outsourcing providers and the skills/technologies required for Service Delivery would be advantageous.

Successful applicants must be able to secure the right to live and work in the UK independently

Although the role you will be initially hired it to do is likely to be in a fixed location for a set period of time, being fully flexible and comfortable with working away from home is a must

About Capgemini

En 1967, la ville de Grenoble est en pleine effervescence avec l’apparition des télévisions couleur et les Jeux Olympiques d’hiver en 1968. C’est alors que l’entrepreneur Serge Kampf, décide d’évoluer avec les nouvelles technologies et lance alors une société d’informatique, Sogeti. C’est ainsi que commence l’histoire du Groupe Capgemini.

Aujourd’hui Capgemini est devenu l’un des leaders mondiaux de l’industrie du conseil, des services informatiques et d’infogérance. Le groupe est implanté dans 44 pays à travers le monde et repose sur un effectif de plus de 130 000 collaborateurs. En 2012, Capgemini a réalisé un chiffre d’affaires mondial de 10,3 milliards d’euros.

L’objectif du groupe est de fournir aux entreprises les moyens de réagir plus rapidement et plus intuitivement aux évolutions du marché afin qu’elles deviennent plus agiles et compétitives.