Management Consultant - Utilities Digital Transformation

Job description

Base location: London

Capgemini Consulting is the global strategy and transformation consulting organisation of the Capgemini Group, specialising in advising and supporting enterprises in significant transformation, from innovative strategy to execution and with an unstinting focus on results. With the new digital economy creating significant disruptions and opportunities, our global team of over 3,600 talented individuals work with leading companies and governments to master Digital Transformation, drawing on our understanding of the digital economy and our leadership in business transformation and organisational change.

Capgemini is leading the market in advising Utilities (water and energy) companies on why and how they can transform their businesses.

We are looking to expand our team with leaders in Utilities, who have a track record in selling and delivering customer service (including contact centre and operations) and Digital programmes.

In summary:

Business Development: The successful candidate will support the sales activity across Capgemini Consulting. They will shape development of robust and pragmatic Digital solutions for the Utilities sector.

Delivery: forming part of an experienced and flexible project delivery team, digitally transforming Utilities clients, helping them to realise benefits in terms of improved efficiency and customer focus.

You will be:

Putting the customer at the heart of their business and leveraging digital technologies provides a significant opportunity for our clients, however, it brings substantial challenge.

Advising and delivering on multi-channel customer experience transformation, channel mix strategy and channel optimisation, CRM / Social CRM, social media and mobile platforms, customer insight and analytics, customer service, eCommerce, fulfilment, product innovation, customer operating model and technology strategy and Digital applied to network operations.

Generating key ideas and conceptual frameworks to help solve problems and drive out insightful fact-based findings and recommendations – either on a client project, as part of a sales bid or thought leadership.

You will be a high calibre individual, who has and will make substantial changes in how Utilities companies perform, including examples using digital.

Smart Metering experience is an advantage, but not essential, but you will understand the opportunities and changes smart metering offers.

You will demonstrate an understanding of customer strategy, customer experience, channel strategy and customer journeys.

You will have either been working for a top 5 management consultancy, or a top system integrator, supplemented ideally, but not mandatory by working for a leading Utilities company.

Specifically:

You will have a broad understanding of the eCommerce issues that are challenging Directors and CxOs in Utilities companies.

You will have experience of working with technology solution architects to resolve Digital issues such as:

Single view of the customer, customer master management

Product information management

Pricing / promotion

Social media

Digital asset management

Mobile

You will be experienced in running workshops to capture business requirements and develop Digital solutions to our client’s challenges.

You will be strong in project management, budgeting, senior stakeholder management and issue resolution.

We are looking for business solution architects in eCommerce & web / digital solutions who have direct project delivery experience in designing and implementing online solutions across sales and customer service processes. Candidates will demonstrate evidence of having taken a lead role in the design and delivery of online solutions for a Utility client, involving large numbers of end-users and complex multi-vendor system architectures.

You will have the ability to formulate solutions that leverage digital channel innovations, for example: use of social media for ecommerce and customer service; use of crowd-sourcing for testing; use of iPhone; iPad; Android; near field; PoS; loyalty card for eCommerce and customer service.

Knowledge of technologies is useful e.g. Websphere, ATG, Hybris, Oracle/Siebel, SAP, Salesforce, Endeca, Unica, Aprimo etc.

Educated to degree level or equivalent.

WHAT WE OFFER:

We will provide you with intense professional development and as much stretch as you need to put your skills into action, learn and progress. In particular you will have the opportunity for:

Acceleration: The opportunity to accelerate your career through intellectual challenge, specialist training and responsibility.

Collaboration: The opportunity to work as part of a high performing, supportive and collegial team that values close collaboration with clients.

Satisfaction: Swiftly add value and make a real difference to Capgemini and to our clients’ organisations.

Exposure: The chance to work with some of the most admired organisations across a range of industries and locations.

Innovation: To work within a company that values innovation and encourages entrepreneurial spirit.

Whilst you will have London as an office base location, you must be fully flexible in terms of assignment location, as these roles will involve periods of time away from home at short notice.

We offer an excellent remuneration package to include flexible benefits and bonus dependent on the candidate's competency, skills and level of expertise.

In order to commence a role with Capgemini UK plc you will be required to provide documentary proof prior to joining the Company that you are entitled to live and work in the UK.

Capgemini is an equal opportunities employer.

About Capgemini

En 1967, la ville de Grenoble est en pleine effervescence avec l’apparition des télévisions couleur et les Jeux Olympiques d’hiver en 1968. C’est alors que l’entrepreneur Serge Kampf, décide d’évoluer avec les nouvelles technologies et lance alors une société d’informatique, Sogeti. C’est ainsi que commence l’histoire du Groupe Capgemini.

Aujourd’hui Capgemini est devenu l’un des leaders mondiaux de l’industrie du conseil, des services informatiques et d’infogérance. Le groupe est implanté dans 44 pays à travers le monde et repose sur un effectif de plus de 130 000 collaborateurs. En 2012, Capgemini a réalisé un chiffre d’affaires mondial de 10,3 milliards d’euros.

L’objectif du groupe est de fournir aux entreprises les moyens de réagir plus rapidement et plus intuitivement aux évolutions du marché afin qu’elles deviennent plus agiles et compétitives.