Junior Proximity Support Technician

Job description

Primarily Merlin (Swindon) occasionally Toltec (Bristol)
With around 130,000 people in 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2011 global revenues of EUR 9.7 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business Experience TM, and draws on Rightshore ®, its worldwide delivery model. Learn more about us at www.capgemini.com.
Networks will be an advantage. The main duties include media tape handling for client back ups, escorting 3rd Party maintainers, sub-contractors and internal staff, helping out the Installation and Planning team when required. Whilst based at Swindon travel to perform work at different Data Centres may be required. Ability to work as part of a busy team and flexibility are essential. The applicant will be expected to work a number of extra 12 hour shifts to cover holiday and sickness of the other team members during rest periods. The shifts are 7am to 7pm & 7pm to 7am covering 7 days a week, usually 3 days on and 4 days off. This is a guideline only as the actual rota is controlled by the on-site Team Supervisor. Shift start and end times may change which will be subject to reasonable notice.
The applicant must be mobile with a driving license and own transport.
The primary objectives of this team are:
Day to day Data Centre duties – including media loading / uploading, preparing tapes for off site collection and escorting 3rd parties and people without security clearance.
Approval of changes / problem tickets ensuring the risks have been consideredReceiving equipment such as Hardware and Networks.
Responsibility for the Security of the sensitive areas, ensuring adherence to policy at all times.
Use of Team rooms, Asset management software and the Data Centre monitoring software.
Software tools Microsoft Word, Excel and PowerPoint..
An understanding of Change Management.
An understanding of Service Level Agreements.
Basic knowledge of computer and network equipment.
Previous experience in Data Centre environments advantage however full training will be provided. Ability to work in a team.
A flexible approach to working hours and location.
Ability to work with established procedures.
Self motivated and self starter.
N.B
- Infrastructure T's & C's will apply upon successful appointment to this role.
Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs.