Imoc Tools Engineer

Job description

About Capgemini
With almost 140,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2013 global revenues of EUR 10.1 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model.
Learn more about us at www.capgemini.com.

Rightshore® is a trademark belonging to Capgemini

Infrastructure Services

Capgemini’s Infrastructure Services offering comprises a comprehensive portfolio of services that maps across all aspects of IT infrastructure advisory, design, implementation and ongoing management, to serve as true an end-to-end capability partner entirely focused on business outcomes. The result is an infrastructure solution that is efficient, scalable and secure, that strikes a balance between flexibility and cost, while facilitating innovation and future business planning.
Our portfolio of services covers all aspects of infrastructure to provide true end-to-end solutions focused on your business outcomes. The result is improved service quality, productivity and end-user satisfaction.
•Data Center Services
•Infrastructure Outsourcing
•Infrastructure Transformation Services
•Remote Infrastructure Management
•Workplace Services
•Virtualization
•Service Integration
•Service Management

We are currently looking for an enthusiastic and dedicated individual to join our Tools & Automation support team. Within this role you will be responsible for providing a monitoring service to all UK clients which will proactively identify problems before they become client impacting. This is achieved through the use of both Global & Regional standard toolsets.

This is an ideal opportunity to join a team that are currently driving a programme to transfer the way System Monitoring is delivered, moving from an Infrastructure Alerting methodology to a new Service Offering which will provide more transparency to Accounts & Clients on the performance of their Business Critical Applications.

Full training will be provided, including KT with the senior engineers within the team.

We are looking for someone that can show innovation & initiative as part of the role will be to work with the various support teams to identify opportunities where the monitoring toolsets can provide additional value, either through automation or new monitoring solutions to help identify problems.

Systems Management Engineers are required to work to a shift pattern that spans 08:00 – 18:00. This will potentially include on-call support and out of hours work.

Due to the nature of the clients supported, appropriate Security Clearance is required in order to secure a permanent offer; successful candidates will have their applications sponsored as part of the on-boarding process.

The team is responsible for RUN, BUILD & PROJECT & 3rd Level activities.

RUN:
•Ensuring the tools remain evergreen.
•Managing Alert & Ticket Volumes
•Reduction of manual activities through automation.
•Problem Resolution
•Engagement with 3rd Level in fault resolution
•Working closely with IMOC to identify improvements/enhancements
•Status Reporting

BUILD/PROJECT:
•Working with Clients to enhance the monitoring service to meet business needs.
•Provide handover to the RUN team to enable full support of new solutions.
•Documenting solutions
•Maintenance and production of technical documentation to facilitate knowledge share and skills development
•Engagement in New Bids

3RD LEVEL:
•Delivering new Service Monitoring Strategy
•Working with Global Teams on standards and new service offerings
•Provide enhanced support
•Involvement in MIM
•Working with vendors to develop roadmaps for future capabilities
•Up selling solutions provided to clients to growth the services offered.
•Driving automation through RunBook.

Additional responsibilities:
•Ensuring services are delivered to SLA and KPI targets
•Identifying and highlighting risks and issues
•Actively support and facilitate the capability development of apprentices and junior colleagues

Key technical skills:
•Understand the concept of Systems Management
•Understand the concept of automation

Desirable skills:

•Experience working with monitoring solutions
•Experience of a Systems Management toolset
•HP Business Service Management
•Microsoft System Center Operations Manager
•IBM Tivoli
•CA Nimsoft

Personal Qualities:

•Analytical and methodical approach to problem solving
•Confident, self-motivated and able to work under pressure with a minimum of supervision
•Ability to work with minimum supervision and meet tight deadlines
•Team player (ability to work with other Capgemini teams to provide a service to an agreed SLA)
•Flexible with working outside core hours
•Comfortable in a client/business facing role
•Proficient in verbal and written communication

The role will offer an excellent career path within the Tools & Automation team with progression into a 3rd Level role, with further advancement into the architectural space a possibility.

Capgemini provides professional development and accelerated career progression in an environment that encourages entrepreneurial spirit. There's also a flexible system of benefits to meet your individual needs.
We have a diverse workforce and meeting the needs of so many different people requires a flexible, tailored benefits solution.

This is why we have created Flex Choices, a benefits scheme that allows you to pick and choose which benefits suit you most.

About Capgemini

En 1967, la ville de Grenoble est en pleine effervescence avec l’apparition des télévisions couleur et les Jeux Olympiques d’hiver en 1968. C’est alors que l’entrepreneur Serge Kampf, décide d’évoluer avec les nouvelles technologies et lance alors une société d’informatique, Sogeti. C’est ainsi que commence l’histoire du Groupe Capgemini.

Aujourd’hui Capgemini est devenu l’un des leaders mondiaux de l’industrie du conseil, des services informatiques et d’infogérance. Le groupe est implanté dans 44 pays à travers le monde et repose sur un effectif de plus de 130 000 collaborateurs. En 2012, Capgemini a réalisé un chiffre d’affaires mondial de 10,3 milliards d’euros.

L’objectif du groupe est de fournir aux entreprises les moyens de réagir plus rapidement et plus intuitivement aux évolutions du marché afin qu’elles deviennent plus agiles et compétitives.