Training and Product Support Specialist,  Reigate, Surrey

Job description

Job Purpose and Summary

Managing the technical product performance during the total product life cycle from pre-launch till withdrawal from the marketplace, including all technical training requirements, services and software related to the product.
Pre launch Service development.
Presale Support.
Post Sales Support.
Training.

Responsibilities and Tasks

Pre Launch Service development Pre Sales Support (Liasing with marketing, assisting with tenders, Sales and Business Consultants and Integration Specialists (Professional Services )
Post Sales Support/ Problem Resolution.
Product Performance measurement, development and reporting.
Proactive Field Support to assist in achieving service and solution targets.
Provide Technology Training / Coaching / workshops as required by the business.
Assess training / development needs through regular contact with business stakeholders.
Design training programmes using a range of methods and media.
Monitor personal effectiveness of training & support provided.

Competencies

Business Knowledge, Communication, Customer Focus, Data Analysis, Planning & Organising, Problem Solving, Results Focused, Technical Knowledge, Technical Skills

Further Information

Closing Date – Monday 29 February 2016 - Please apply as soon as possible
Location –  Reigate, Surrey
Salary - £35,573 - £37,550   + 5% OTE annual bonus + Company car/car allowance

Key Benefits
Basic 25 days holiday plus bank holidays (increasing to up to 27 with long service)
Company pension scheme available upon joining Canon UK Ltd
Life Cover for those in the pension scheme
Free private healthcare for all employees (tax on benefit payable by employee)
Long service awards
Focus on learning and development and career progression
Staff purchase scheme.
You @ Work scheme – discounts with over 100 named brands and suppliers on their products and services
Employee forum network
Summer Hour Policy
Interest Free Season Ticket Loan
Childcare Voucher Scheme
Ride 2 Work scheme
Employee Assistance Programme
Flexible Working Policy
Company Maternity / Adoption / Paternity Policies
eLearning online training courses available to all employees
Variable pay scheme (bonus/commission)

No agencies please

Passionate about imaging, passionate about you Wherever your journey at Canon begins, there are plenty of ways you can develop your career. For some people, it can mean taking advantage of our network across Europe, the Middle East and Africa. For most, it involves taking every single opportunity to drive yourself and our business forward. Realising your potential is achievable in our environment of mutual trust and respect, where you are given the freedom to do your best, and where we all work towards the same common goals. You’ll be one of 17.000 valued employees across the region all of whom share a heritage of innovation, value the spirit of our company, and have a real passion and pride in what we do. You can.

Desired profile

Experience in Document Management applications

Experience of MS Server Operating Systems

Experience in Document Management/Information Management systems (INVU, IRIS, KOFAX) ideally but training can be given

Demonstrates Understanding / knowledge of Visual Basic or VBA scripting

Good knowledge of different print environments; ( SAP, Terminal Server)

Experienced conducting training needs analysis, development of training courses and delivery of training courses