Service Technician and engineers various locations across UK

Job description

Job Purpose and Summary

Canon UK is keen to build a pipeline of  talented individuals, who have the experience in the repair of Multi-Functional Devices and High-Volume Professional Print Engines, so that we can respond to open vacancies more quickly.

We still encourage candidates to apply for vacancies in the normal way through the Canon careers website , but this option allows you to show your interest in this niche skillset at times when we do not have current open vacancies or we know that new vacancies are coming through. If you have not already done through the Careers website, please also set up a request to receive  a free email alert of new vacancies you are interested in as they become available.

Our Service Engineers to work within defined geographical areas and specialise in either Office Multi-Functional Devices or High Volume Professional Print Devices.

You will be servicing, maintaining and optimising class-leading Canon mono and colour devices for our customers. You’ll be the face of Canon so in the perfect position to build excellent relationships with key stakeholders and really make a difference to the operational performance of our devices, for which you’ll be rewarded through a variable pay package.

You’ll enjoy autonomy a daily basis, providing exceptional customer service and outstanding technical skills. As a Canon service engineer you’ll benefit from our European Technical Training Academy which will give you the technical skills needed, with a focus on continual improvement.

Responsibilities and Tasks

To provide first line trouble shooting (root cause of problems) on the vast majority of machines within the Office environment and identified software within their training portfolio, working in accordance with the minimum call procedures and best practices guides..

To achieve a high first time fix rate and minimum recalls with the most cost effective use of labour time and parts.

To provide customer product instruction and training, including advanced features.

Report on a visit-by-visit basis about labour and parts investment, counter-reading and Symptom Cause Action (SCA) using CaESAR coding through Mobile Field Service (Oracle Module).

Contribute to opportunities to improve maintenance and repair practices and modifications in the machine.

Optimize the car-stock inventory and rotation and balance this against return to fit (RTF) visits, as applicable.

Signal commercial opportunities to the sales and Marketing department. This is preferably done using the OSIS (On site, In sight) functionality provided via Laptop.

To make frequent contributions to the ongoing development of the team and overall service performance, including assisting / coaching / mentoring Customer Technicians and Service Engineers (dependent on grade).

Work closely with the customers considering their business needs and requirements to ensure the maximum productivity is achieved.

Fully comply with company policies and Health & Safety Guidelines, including product safety checks.

Ensure that technical issues are escalated using the correct process.

Advise the customer when chargeable work is required and seek the required authorization prior to undertaking this activity.

Manage allocated spares stock including any customer parts sites, this includes responsibility for write off value.

Effective use of the information tools available including SIMS, Remedy, UFO and Service Support Tool.

Competencies

Apply high standards of accuracy.
Create Solutions to Problems.
Drive for Results.
Focus on the Customer.
Take Ownership and Accountability.

Further Information

Key Benefits
Basic 25 days holiday plus bank holidays (increasing to up to 27 with long service)
Company Pension Scheme available upon joining Canon UK Ltd
Life Cover for those in the pension scheme
Free private healthcare for all employees (tax on benefit payable by employee)
Long service awards
Focus on learning and development and career progression
Staff purchase scheme.
You @ Work scheme – discounts with over 100 named brands and suppliers on their products and services
Employee forum network
Summer Hour Policy
Interest Free Season Ticket Loan
Childcare Voucher Scheme
Ride 2 Work scheme
Employee Assistance Programme
Flexible Working Policy
Company Maternity / Adoption / Paternity Policies
eLearning online training courses available to all employees
Variable pay scheme (bonus/commission)

No agencies please

Passionate about imaging, passionate about you Wherever your journey at Canon begins, there are plenty of ways you can develop your career. For some people, it can mean taking advantage of our network across Europe, the Middle East and Africa. For most, it involves taking every single opportunity to drive yourself and our business forward. Realising your potential is achievable in our environment of mutual trust and respect, where you are given the freedom to do your best, and where we all work towards the same common goals. You’ll be one of 17.000 valued employees across the region all of whom share a heritage of innovation, value the spirit of our company, and have a real passion and pride in what we do. You can.

Desired profile

Proven electro-mechanical ability.
Experience in the service industry.
Understanding of the escalation process.
Demonstrates a high technical aptitude with excellent fault finding skills.
Good customer handling and communication skills.
Team player that focuses on optimizing the team output.
Good commercial insight to signal relevant events and opportunities.
Ability to work alone in the field without daily guidance.
For a mobile position – you must have held a driving licence for at least two years - no more than 6 points.