Service Engineer

Job description

Job Purpose and Summary

· To be responsibile for fixing the office automation Machines
· This position aims at providing cost effective maintenance, and optimizing the technical performance of Hardware of products in the portfolio including maintenance and upgrading of Firmware (product system software) and product related applications.
· Furthermore this position aims at outstanding the customer requirements and to connect the machine to the customer’s LAN, and upload the printer drivers and utilities working closely with the customer’s I.T. department to ensure future local support is effective.
· To test the system to ensure it is operating effectively and to provide full customer training.

 

Responsibilities and Tasks

· To provide first line trouble shooting (root cause of problems) on the vast majority of standalone and connected Products within their portfolio.
· To achieve a high first time fix rate and minimum recalls with the most cost effective use of labour time and parts.
· Report on a visit-by-visit basis about labour and parts investment, counter-reading by using CAESAR (Canon European Service Admin Coding) coding structure.
· Contribute in suggestions to improve maintenance and repair practices and modifications of products.
· Optimize the car-stock inventory and rotation and balance this against return to fit (RTF) visits.
· Signal commercial opportunities to the sales and Marketing department by using ‘OnSite-InSight’.
· Make contributions to the ongoing development of the team and overall service performance.
· Carries out any other duties as directed by service management.
· Fully understand the customer requirements to support the functional approach of the Solution Business Strategy.
· Liaise and report back to relevant account manager on customer issues.
· Identify super-users and provide appropriate training on Canon products installed and software as appropriate, including printer drivers and features.
· Look for opportunities to develop other areas of the clients business and liaise with the account manager accordingly.

Continually improve personal technical and business understanding in order to support the new solutions business areas.

Competencies

Apply high standards of accuracy.
Create Solutions to Problems.
Drive for Results.
Focus on the Customer.
Take Ownership and Accountability.
Fix printers

Further Information

Key Benefits
Basic 24 days holiday plus UAE national holidays
Free private healthcare for all employees and family
Life Cover
Annual return airticket
Long service awards
Focus on learning and development and career progression 
eLearning online training courses available to all employees
Variable pay scheme (bonus/commission)

No agencies please

*please note, the Company does not provide accommodation.

Passionate about imaging, passionate about you Wherever your journey at Canon begins, there are plenty of ways you can develop your career. For some people, it can mean taking advantage of our network across Europe, the Middle East and Africa. For most, it involves taking every single opportunity to drive yourself and our business forward. Realising your potential is achievable in our environment of mutual trust and respect, where you are given the freedom to do your best, and where we all work towards the same common goals. You’ll be one of 17.000 valued employees across the region all of whom share a heritage of innovation, value the spirit of our company, and have a real passion and pride in what we do. You can.

Desired profile

Must have previous experience in Office Automation and dealing with office equipment.
Please do not apply if you do not have "0" experience in the industry

QUALIFICATIONS
Engineering (electronics, mechanics and software).   

LANGUAGES                               
Speaks the Language(s) applicable in the country or region and understands English

EXPERIENCE/SKILLS
Relevant experience in the service industry

PERSONAL QUALITIES
· Demonstrates a high technical aptitude with excellent fault finding skills.
· Good customer handling and communication skills. Able to give customer instruction.
· Team player that focuses on optimizing the team output.
· Good commercial insight to signal relevant events and opportunities.
· Ability to work alone in the field without daily guidance.
· Awareness to represent Canon as a company at all times (behaviour, communication and presentation / appearance)