Customer Services, Reigate, Surrey - 9 month Contract

Job description

Job Purpose and Summary

As an Customer Services Co-Ordinator known at Canon as a Resource Planner, your role is to support the field based service engineer/technician teams who fix our mulitfunctional devices (photocopiers) for Canon's business customers.
You'llbe part of the Resource Management planning teams in our Reigate office, monitoring the automated scheduling system and manually planning activities and annual leave to ensure the requests for service meet customer service level agreements.

The work is varied, so if you enjoy working in a fast paced environment, being part of a team and have excellent planning and organisational skills, then this is a great opportunity to develop your career.   

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

You will have responsibility for planning the availability of field engineers to ensure customer requests are responded to within our service level agreements.  This requires strong monitoring and planning skills as some work will be to oversee the automated scheduling system.

You will work with field engineers to ensure resources are correctly allocated and carry out call dispatch, book off when required and correct mistakes in visit reporting.

Your challenge will be to meet customer service level agreements using your planning and organisational skills to monitor and plan the availability of field engineers whilst keeping our customers informed.

 

 

What we ask

We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.

You will have a passion to achieve the exceptional by working collaboratively and have the ability to see the world the way our customers see it. We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.

Your excellent communication and customer service skills (verbal and written) are important for you to excel in this role.  Being a team player you support your colleagues and contribute to the team's objectives. 

You will have previous CRM application experience and a good understanding of scheduling methods. 

Your planning and scheduling experience is essential to succeed in this role.

 

You will need

You will need to communicate effectively, analyse queries and take appropriate action. Enjoy problem solving. You will be able manage own workload, be customer focussed and be able to plan and organise.

Further Information

Closing Date – 10 June  2017-  please apply as soon as possible
Location – Reigate, Surrey
Salary -   £18,857 to £19,905 + Bonus OTE 5% per annum - 9 months contract

Key Benefits
Basic 25 days holiday plus bank holidays (increasing to up to 27 with long service)
Company Pension Scheme
Life Cover for those in the pension scheme 

No agencies please
Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that’s strong, ambitious and considerate, where people do great things together. You can expect the exceptional and achieve the exceptional, with the world's best imaging company. 

Expect the Exceptional.