Managed Print Helpdesk - Support Officer - Reigate

Job description

Job Purpose and Summary

You'll provide a single point of contact (SPOC) for all incidents, service requests and IMAC (installs, moves, adds and changes) for a defined list of Managed Print Service clients and will ensure that all incident notifications, service requests and IMAC’s are dealt with within agreed SLA’s and managed through to completion. Working with internal departments, you'll ensure that all incidents raised by the customer are resolved within agreed SLA’s and will ensure that the customer has a high quality experience of Canon through their interaction with the team.

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

You'll capture and distribution of incidents and IMAC requests, ensuring all clients are kept informed of the progression of any incidents/requests raised and also ensure all internal stakeholders are kept informed of the progression of any incidents/requests raised.

You'll manage incidents through to completion and will maintain or improve on SLA’s and KPI’s as agreed with the client . Demonstrating a flexible and adaptable approach when working with team members you will be a strong contributor to helping them achieve the team and departmental objectives.

What we ask

We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.

With excellent customer service skills you will be able to create solutions to problems and work well within a team environment. 
You will have a high level of customer focused and delivery oriented skills. Your strong communication skills, verbal and written will be needed to understand customer issues and to find ways to exceed customer expectations. You certainly will need to be proactive & enjoy using your problem solving skills.
You'll have excellent organisational and planning skills. A good eye for attention of detail and strive to work to high quality standards. With training you will be able to interpret, manipulate & use different forms of complex data.

Your career at Canon is important and we encourage you to own your career with the support and guidance of your manager.

You will need

Working as a team player you will create solutions to problems and drive results. Using your customer service skills, owning your workload and being accountable are critical success areas to performing well in this role.

Further Information

Closing Date -  Friday 13th January 2017
Location - Reigate Surrey
Salary   -  £18,858 to £19,905 + OTE Bonus 5% per annum

Key Benefits

Basic 25 days holiday plus bank holidays (increasing to up to 27 with long service) 
Pension and Life Cover for those in the pension scheme
Free private healthcare for all employees (tax on benefit payable by employee)
Long service awards Focus on learning and development and career progression
Childcare Voucher Scheme Ride 2 Work scheme
Employee Assistance Programme 

No agencies please

Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that’s strong, ambitious and considerate, where people do great things together. You can expect the exceptional and achieve the exceptional, with the world's best imaging company. 

Expect the Exceptional.