Customer Services Support- Managed Print Helpdesk

Job description

Job Purpose and Summary

You will be responsible for delivering an exceptional service experience for our Managed Print Service clients.

You will be the single point of contact for all incidents that are escalated from the client's Help Desk and will act as the key stakeholder, ensuring effective communication with the clients Help Desk through the lifecycle of their requests, ensuring the data is accurately recorded in our Siebel service tool.

You will support our internal clients; Customer Service Managers, Resource Management, Solutions Service Desk and the Account Manager along with our suppliers with the delivery of the agreed Service and Operational Levels.

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

All training will be provided on all Canon systems.

Working as part of a team you will follow all processes and procedures.  In addition to this, within the agreed service levels, you will positively contribute to your individual and team target(s).

You will ensure all requests received are processed within agreed timescales.

Using your strong organisational skills, you will document and escalate any issues to the appropriate level.

Your career at Canon is important and we encourage you to own your career development, with the support and guidance of your Manager.

What we ask

We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.

You will be able to communicate clearly and concisely in written and verbal form.  You will have experience using MS Office; in particular Word, Excel and Outlook.

You will need

You will need exceptional organisational skills to keep track of multiple customers at one time.

You will have a passion for providing customer service and will put your skills to use in creating effective and efficient solutions to challenges and queries that provide the customer with an experience beyond imagination.

Further Information

Closing Date - Friday 22nd September. Please apply as soon as possible
Location - Reigate, Surrey
Salary - £18,858 - £20,953 + 5% Bonus

Key Benefits

Basic 25 days holiday plus bank holidays (increasing to up to 27 with long service) 
Pension and Life Cover for those in the pension scheme
Free private healthcare for all employees (tax on benefit payable by employee)
Long service awards Focus on learning and development and career progression
Childcare Voucher Scheme Ride 2 Work scheme
Employee Assistance Programme 

No agencies please

Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that’s strong, ambitious and considerate, where people do great things together. You can expect the exceptional and achieve the exceptional, with the world's best imaging company. 

Expect the Exceptional.