Customer Support Co-ordinator (Part Time) - Reigate, Surrey

Job description

Job Purpose and Summary

As a Customer Support Co-ordinator you will be part of a Tier 2 team supporting the effective resolution of Tier 1 escalated queries and provide an efficient and comprehensive management of chargeable work by converting non contracted customers to contracts and co-ordinating re-sites for specialist equipment.

You will enjoy providing exceptional customer service and problem solving.

The work is varied so if you enjoy woring in a fast paced environment, being part of a team and have excellent communication skills (both written and verbal), then this is a great opportunity to develop your career.

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

You will have responsibility to resolve customer queries escalated from the Tier 1 team through use of service applications and customer contact.

You will be involved in administering and co-ordinating chargeable activities for non-contracted customers, provide quotes and advise on parts costs. 

Your challenge is take ownership and investigate queries through to resolution or escalation to the Tier 3 team whilst providing exceptional customer service.

What we ask

We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.

You will have a passion for problem solving and delivering a high level of customer service.

Your excellent communication skills (both written and verbal) are important for you to excel in this role.  Being a team player you support your colleagues and contribute to the team's objectives.

You will need

You will need to communicate effectively, analyse queries and take appropriate action. Enjoy problem solving. You will be able manage own workload, be customer focussed and be able to plan and organise.

Further Information

Closing Date – 28 February  2017 - please apply as soon as possible
Location – Reigate, Surrey
Salary - £21,332 - £22,516 pro rata + 5% OTE annual bonus (Monday - Friday, 1pm - 5pm)

Key Benefits
Basic 25 days holiday plus bank holidays (increasing to up to 27 with long service)
Company Pension Scheme
Life Cover for those in the pension scheme 

No agencies please

Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that’s strong, ambitious and considerate, where people do great things together. You can expect the exceptional and achieve the exceptional, with the world's best imaging company. 

Expect the Exceptional.