Rescue Co-ordinator - Colchester office

Job description

CALL ASSIST LTD

Call Assist specialises in providing 24/7 vehicle assistance services, primarily following a breakdown or accident. We reach our customers fast by working with our networks of independent Recovery Operators situated throughout the UK and Europe.

Call Assist works with many companies providing a rescue service on their behalf, either behind their brand or under the Call Assist Rescue brand. Having grown steadily since forming in 1998, Call Assist now has over 1 million policyholders with breakdown cover and over 3.5 million customers rely upon Call Assist for roadside vehicle recovery services following an accident.

Anyone who has broken down on a busy motorway or suffered an accident late at night can relate to our motivation in taking the stress away from our customers and professionally manage the situation in a considerate manner. We are passionate about our service and Call Assist strives for perfection in every one of the 500,000 calls our offices in Colchester answer each year.

Our flexibility and willingness to find procedural solutions to meet our partners’ needs has earned Call Assist an excellent reputation within the insurance and associated markets. Call Assist is usually representing household brands and therefore providing a high quality, customer-centric service is the core focus of our business. With a proven formula and thanks to our team of c280 employees tirelessly delivering an award winning service, our desire to always improve and never become complacent has ensured Call Assist has held long term contracts with many of our key partners.

VACANCIES

Rescue Co-ordinators/Call Centre Operators required in our Colchester office:-

Previous experience is preferred but not essential as full training is given. You need to be able to train Monday to Friday for 5 weeks, Training is fully paid.

•Computer skills essential
•Excellent telephone skills are required.
•Duties include dealing with inbound calls from clients, assisting clients with breakdown recovery on behalf of insurance companies.

Hours available:-

•Day shifts available (times negotiable)
•Evening shifts available (times negotiable)
•Weekend shifts available (times negotiable)

All employees have set shifts and times, overtime is also available.

Rates of pay (by age):-

•16/20 - £5.33 per hour
• 21 and over - £6.70 per hour

There is NO selling involved and you are NOT cold calling.

This position is NOT commission based.

Start date - June/July/August 2015

Salary: £6.70 /hour