Customer Operations Supervisor

Job description

At Cadent we’re excited to be part of the future of UK energy!  We’ve got a clear roadmap that will drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.

We’re making a difference through innovation and new ways of working. Together we’re shaping a cleaner, greener future for our 11 million customers whom we put at the heart of everything we do.



About the role: 

We have an exciting opportunity for a Customer Operations Supervisor to join our team being responsible for our Leicester and Nottingham areas.

Working as an Area Supervisor you'll be responsible for the safe and efficient supervision of Customer Operations direct and contract resources, assets & delivery of workload within the East Midlands network.

What you'll get to work on:

* Supervising an effective and highly motivated workforce, driving performance delivering year-on-year cost efficiencies and improvements in productivity and resource utilisation whilst maintaining world-class operational excellence, safety, and customer satisfaction
* Carry out workplace inspections to demonstrate compliance with the required standards/company procedures
* Manage sickness/absenteeism and performance management procedures for direct reports, to ensure compliance with company policy
* Ensure all data is captured accurately and handled/stored to comply with Cadent Policies & Procedures and makes sure activities are in full compliance with Safe Control of Operations procedures and CDM requirements
* Manage and control of asset risk and identification of investment opportunity within the network and being accountable for onsite incident supervision and investigation in line with company procedures i.e., Fire, Explosion, Evacuation
* Ensure individuals comply with policy and work procedures and achieve company standards of service throughout all activities
* Responsible for delivery of work stack within the defined SLAs (AMP, Reactive, Projects, Customer Driven)
* Responsible for safe management of external contractors / internal teams onsite undertaking project (including but not limited to briefings, site security, emergency arrangements, competency etc.)
* Conducting investigations into process safety / asset incidents and provide technical advice/problem solving assistance to address faults on assets
* Application of project controls, reforecasting, reporting and delivery to plan for all asset health work


Who are we looking for:

Qualifications

* HNC/SNVQ/NVQ or equivalent operational experience in network engineering techniques supported by relevant training or qualifications
* IOSH
* SCO CP & AE


Practical Experience

* Delivery of engineering projects preferable within the gas industry
* Comprehensive knowledge of and understanding of gas assets and process systems
* Knowledge of Gas Distribution’s core processes and risk management principles and tools
* An understanding of HSE regulations, Process Safety Principals, Operations and SCO requirements and engineering standards


What’s In It For You

Here at Cadent, we are committed to supporting our employees to get the best out of themselves. For this role in particular we can offer:

* Funding and support towards completing qualifications
* Ample opportunity for progression within the business
* Mentoring and guidance opportunities


Why Join Us

We offer a host of benefits to suit your lifestyle and support your well-being. These include:

* Annual bonus 
* Pension Scheme double matched up to a total of 18% of salary (i.e., employee contributions of up to 6%, double matched by a Cadent contribution of up to 12%)
* 25 days holiday, plus statutory days, and an option to buy more
* Fantastic career development prospects with funded learning options, including support with exams, and internal and external learning and development 
* Strong focus on supporting you as an individual including:
* Flexible working
* Strong commitments to ED&I
* Generous family provision policies 
* Flexible benefits including cycle to work scheme, salary sacrifice car scheme, insurance, and healthcare packages, plus much more
* My Offers membership card – offering discounts and savings from hundreds of retailers
* 2 paid volunteering days per year 
* Free gym access at the Ansty office, as well as a ‘Gympass’ scheme providing free or heavily subsidised local gym memberships 


We want our employees to achieve a healthy work-life balance and are happy to discuss flexible working options with you if the role can accommodate it. Let us know about your flexibility requirements, whether that be reduced hours, remote working, flexible start/finish times, or compressed hours, and we will be more than happy to explore what’s possible for the role.

Diversity and Inclusion

Don’t meet every single requirement listed? 

Understanding, learning, and celebrating what makes us different, as well as what we have in common, is good for us as individuals and enables us to work better together as one team. Cadent is committed to being an equitable and diverse employer that fosters an inclusive culture for all our employees, therefore, all our employment decisions are assessed based on qualifications, merit, and business need. So, if you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – You may just be the right person for this role or other opportunities at Cadent.

As a recognised Disability Confident Employer, we are proud to champion inclusion in the workplace and ensure to provide an environment that is accessible to all and supports individuals throughout their journey with Cadent. Please let us know if you require any reasonable adjustments during the application process. 

We place great importance on equity, diversity and inclusion, and we welcome applicants from all backgrounds. Our employee communities Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability) and the Cadent Military Community can’t wait to welcome you! 

Circle Back Initiative

As an active and proud member of The Circle Back Initiative, we aim to ensure that all candidates receive a response to their application, regardless of the outcome. 

We will be receiving applications until the specified date above, though Cadent retains the right to close this vacancy early without prior notification, so it is advisable to complete your application at your earliest convenience. 

Be part of something big. Help shape the future of gas for generations to come.

What’s next?

To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon.
To learn more about Cadent and what we do, visit our website at Home | Cadent (cadentgas.com)

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About Cadent Gas Ltd

Cadent Gas Ltd