Forecast and Planning Analyst

Job description

Overview

As one of the best known names in the UK energy market, British Gas Business (BGB) supplies gas, electricity and a wide range of energy management services to over 500,000 business customers in the UK, in both the public and private sectors. We form an integral part of the Centrica Group, employing over 30,000 people in the UK and abroad and make a valuable contribution to the economy. As part of continued development we currently have an exciting opportunity for an experienced Forecast and Planning Analyst based in our Leicester office. You will be tasked to create and maintain both strategic and tactical forecasts that help drive the business to deliver great customer service through accurate headcount planning and financial budgeting.

Location – Leicester

ContractPermanent / full time

The Role

Within the role you will need to ensure we have the required staffing levels to meet customer demand and provide insight into trends and profiles to produce accurate forecasts. You will work with the business to plan frontline shrinkage to ensure service level targets are achieved and produce weekly/daily and intra-day forecasts. In addition there are the following responsibilities:

·  Production and maintenance of long-term planning models
·  Translation of weekly/daily forecast workloads into effective resource plans
·  Liaise with other areas of British Gas and external sources to share best practice and implement where possible
·  Analysis of MI across all key metrics to understand how to improve accuracy of forecast, required FTE and intraday profiling.

The Person

We are looking for individuals who have experience in long-term and capacity planning and who have a track record in forecasting both voice and non-voice channels. In addition we are looking for the following skills and experience:

·  Experienced with work force management systems, including eWFM
·  Strong analytical background with advanced knowledge of Microsoft Office, especially Excel
·  Thorough understanding of resource planning models including erlang.
·  An understanding of the external market place
·  Strategic thinking and decision making
·  Effective stakeholder relationship management and influencing skills
·  Ability to manage change well
·  Strong, positive communication skills with the ability to work across all levels of the business / organisation.

The Company

Salary - £22,000 - £26,000 + benefits

As a leader in the UK energy market, British Gas Business supplies gas and electricity to a vast range of industrial and commercial customers under the market leading British Gas brand.

Desired profile

Within the role you will need to ensure we have the required staffing levels to meet customer demand and provide insight into trends and profiles to produce accurate forecasts. You will work with the business to plan frontline shrinkage to ensure service level targets are achieved and produce weekly/daily and intra-day forecasts. In addition there are the following responsibilities: