Dispatch Advocate - Weekend or Evenings

Job description

Dispatch Advocate Location: Leeds Canal Street

Salary: £20,274.60 pro rota

Hours: Evening -Monday to Friday 12:00 – 20:00 (37 hours) or W eekend -Saturday & Sunday 08:00 – 17:30 (18 hours)

At British Gas, we do the right thing for our customers - and helping them to manage their energy consumption and save money is at the top of our agenda. That's why we're leading the roll-out of Smart Metering to 12 million customers by 2020.

With a clear focus on customer satisfaction and the commercial aims of the business, the Dispatch Advocate will be required to provide effective scheduling solutions to the Smart Field Operation, through pro-actively managing a work schedule, ensuring the Smart Energy Experts are kept productive and ensuring that the manpower is matched in each area.

We empower our people to make decisions and as such you will be relied upon to act in the best interests of customers and the business. You will be required to investigate and respond to customer complaints, taking ownership and ensuring that customer issues are resolved in a timely and professional manner. Relationship management will be a key part of the role and will involve keeping abreast of the inner workings of your allocated region, the needs of your smart energy experts, coaches and managers and provide key updates to all relevant stakeholders.

Working within a fast paced and changeable environment, will require a calm and focused individual who is highly organised, proactive, motivated to solve problems and able successfully build lasting relationships with both office teams and field teams.

What you can expect from us

We offer a generous salary plus a flexible benefits package to suit your lifestyle, enabling you to perform to the best of your ability, safe in the knowledge that your life outside of the working environment is also considered.

We promote an open, friendly and welcoming culture and understand the need for a healthy work-life balance, and through a number of well being initiatives to suit your individual lifestyle we aim to ensure that you as an employee feel valued.

As a large local employer we have a social responsibility to the surrounding community/area and regularly undertake community programs working in partnership with local businesses and charities within the region.

British Gas is a leading energy company and part of Centrica, a top 30 FTSE 100 company, so there will also be a wealth of opportunities for career progression.

It’s important that we do the right thing and we will carry out financial, criminal record and reference checks before you start working with us.

Additional Website Text