Enterprise Collaboration Specialist

Job description

Role synopsis

Come join a fast-paced technology organization that offers the ability to explore many parts of the business. This is a role in the Information Technology and Services (IT&S) team that supports BP's Lower 48 (L48) Onshore Exploration and Production business.
The L48 Enterprise Collaboration Specialist role is designed for someone with a strong desire to help our business users achieve meet their strategic goals. They love to solve problems, think outside of the box and feel a sense of ownership in their work.
This role will be the primary point of contact for all IT VOIP/ Enterprise Collaboration services, video/audio conferencing, and support our SKYPE/Outlook Office 365 offerings in the downtown Denver. office. IT technologist with a vast knowledge of Enterprise software support. Messaging, collaboration and VOIP expert with strong background in Microsoft Exchange, Microsoft Lync, and Mobile Device Management technologies.
The individual in this role will have the full strength of the extended IT&S teams supporting them and helping them grow in their career. Successful candidates must understand how to encourage adoption of VOIP and Enterprise Collaboration to allow for employee empowerment of Office 365 solutions. This role will oversee strategy of VOIP and Enterprise Collaboration.

Req ID

86042BR
Location

United States - Colorado - Denver
Is this a part time position?

No
Relocation available

No
Travel required

Yes - up to 25%
Key accountabilities

·  Troubleshooting within a VoIP environment, hosted PBX feature configuration, documentation of configuration or design elements, and completion of diagnostics and testing as required.
·  Provide client support and technical resolution
·  Assist customers with move, add, change requests in our Hosted VoIP PBX platform
·  Troubleshoot connectivity, quality of service, break/fix, voice quality, and configuration (feature, services and network) issues within the hosted VoIP environment
·  Provide program updates to IT and business leadership
·  Engage infrastructure, digital security and support teams to leverage entire IT department
·  Work directly with geographically disperse workforce to understand and continuously evaluate the organization's workflow, using metrics to identify optimization opportunities
·  Ensure initiatives are implemented as efficiently as possible, and results are clearly communicated to leadership and all key stakeholders
·  Generates enthusiasm among team members.
·  Proactively seeks opportunities to serve in leadership roles.
·  Challenges others to develop as leaders while serving as a role model.
·  Manages the process of innovative change.
·  Collaborates with and influences others not in direct line
·  Facilitates effective team interaction.
·  Acknowledges and appreciates each team member's contributions.
·  Works effectively with distributed team members
·  Strong third-party vendor management capabilities
·  Ensures delivery and continuity of daily IT VOIP operations, support, maintenance, inventory and administration of technology related services as required
·  Align VOIP / Enterprise Collaboration capacity to business demands, while managing customer expectations and striving to ensure satisfactory outcomes
·  Works with a wide range of stakeholders including technology peers, business stakeholders, and external vendors with the ability to manage competing priorities between the different groups
·  Works on complex tasks, projects, activities or support issues that require increased skill in multiple technical, social, and service environments
·  Contributes to continuous improvement activities which help our team operate more effectively/efficiently
·  Act as single point of contact for business customers and IT services
·  Record, manage, resolve and close Incidents as required.
·  Evidence of ability to operate under own initiative
·  Ability to work independently between different support vendors/third parties
·  Deliver customer value and create value cases that help the organization understand what is needed
·  Actively manages risks including identification, mitigation, corrective activities
About BP

BP's US Lower 48 (L48) Onshore business operates across a vast US geography, from Texas north through the Rocky Mountains. The business manages a diverse portfolio which includes an extensive unconventional resource base of about 7.5 billion barrels of oil equivalent across 5.5 million gross acres in some of the largest and most well-known basins in the US. Headquartered in Houston (Texas), L48 employs about 1,700 people across six states, operates more than 9,600 producing wells and has 70,000 royalty owners. Our vision is to be the most respected and admired oil and gas company in the Lower 48 US states.

Our Wyoming operations are anchored on the giant Wamsutter tight gas field in the south central part of the state. In the San Juan area of Colorado and New Mexico we produce from tight gas sands and operate the largest coal-bed methane field in the US. Our Mid-Continent operations cover the prolific Anadarko, and is home to the famed East Texas basin, along with the Woodford shale gas play and Arkoma basin. We also have non-operating interests in over 10,000 wells across the US with substantial positions in both the Eagle Ford and Fayetteville shale basins.

In 2015, the L48 Onshore is being established as a separate business within BP's Upstream to manage its onshore oil and gas assets across the US onshore. This effort is being undertaken to improve competitiveness and help L48 remain at the forefront of innovation and development of technologies for unconventional resources.

*LI-NOWRAP
Application close date

15-Jan-2018
Sub-category

IT Service & Delivery
Job category

Information Technology & Services
Countries (State/Region)

United States - Colorado
Disclaimer

If you are selected for a position in the United States, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and alcohol screening/medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process. The drug screen requires a hair test for which BP must be able to obtain a sufficient hair sample for analysis (~4 cm/1 ½” scalp, or > 2 cm/¾” body – arms & armpits/legs/chest).

BP is an equal employment opportunity and affirmative action employer. View our policy statement .

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

If you are a US-based applicant or you are applying to a position in the US and you are an individual with disability or a disabled veteran, and would like any type of assistance to apply or to access or to attend any recruitment or selection event, system or process, we would like to help you to ensure that your application process goes as smoothly as possible. If you need assistance, information, or answers to your questions, feel free to contact us or have any of your representatives contact us at BP US Application Assistance ,Telephone: 281.366.1999.

Read the Equal Employment Opportunity is the Law poster for more information about Equal Employment Opportunities. ( Spanish version )

An equal opportunity employer/disability/vet.
Essential experience and job requirements

·  Office 365 (Exchange, Skype, Delve, One Drive)
·  Video conferencing /Audio Visual Collaboration Hardware and Software
·  Excellent interpersonal, verbal and written communication
·  Self-starter with the ability to work within high-performing virtual teams and highly collaborative
·  Proven troubleshooting skills
·  Ability to manage risk
·  Capability to draw conclusions from measured data and discuss with both technical and non-technical individuals to recommend actions
·  Passionate self-motivator that thrives on results
·  Work as part of geographically dispersed team, effectively communicating prioritized business needs and project statuses
·  Strong communicator who can explain complex technical concepts to both IT management and business stakeholders in a consumable fashion
·  Strong communicator who can explain complex technical concepts to both IT management and business stakeholders in a consumable fashion
Other Requirements (eg Travel, Location)

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Eligibility Requirements

If you are applying for a position in the United States, you must be at least 18 years of age, legally authorized to work in the United States; and not require sponsorship for employment visa status (e.g., TN, H1B status), now or in the future.

Desired profile

Essential Education

·  Bachelor's Degree preferred
Desirable criteria and qualifications

·  At least one 3 years of experience in IT support function
·  Ability to succeed in a fast-paced environment, deliver high quality performance on multiple, simultaneous strategic, value-added tasks and priorities
·  Desire to continually learn outside of a classroom environment, and successfully apply learnings
·  Demonstrated willingness to both teach others and learn new techniques
·  Experience of working in teams of a diverse background with regards to culture, language and work experience
·  Good teamwork and interpersonal skills, with an ability to work with people at all levels and across organization boundaries