Associate Product & Market Support Technologist

Job description

Segment

Downstream
Role synopsis

The purpose of the role is to provide support to the sales organization by providing technical expertise to add value to the business by identifying customer's requirements and solving customer's problems which improves customer profitability.
Req ID

75044BR
Location

United States - Illinois - Naperville
Is this a part time position?

No
Relocation available

No
Travel required

No
Key accountabilities

·  Customer Engagement by building up customer relationship together with front line staff to support sales and product application, including Claim & Demo, customer trials;
·  Product Launch Support and Support sales team to acquire new business
·  Support sales and technical service engineers on troubleshooting and incident management
·  Conduct non-routine tests for specific customer requirements and troubleshooting including analytical test development, implementation and competitor benchmarking
·  Support QA/QC team and technical service engineers to minimize product quality & compliance risks;
·  Specific Product Quality accountabilities as detailed on the GLT role cards

Essential Education

A minimum of a High School Diploma or equivalent.

Desirable criteria and qualifications

Bachelor's Degree in a related discipline.

About BP

Our business is the exploration, production, refining, trading and distribution of energy. This is what we do, and we do it on a truly global scale. BP operates with business activities and customers in more than 80 countries across six continents. Every day, we serve millions of customers around the world. We are continually looking for talented, committed and ambitious people to help us shape the face of energy for the future.

BP Lubricants aspires to be the best branded marketer in the global lubricants industry. We focus on creating superior value for our customers and consumers, through differentiated lubricants and related products, backed by excellent services and people, in an efficient and safe operation. We offer a wide range of lubricant products and services for the consumer, commercial, marine and industrial markets. Our brand portfolio includes Castrol, Veedol, Aral and BP, each backed by our commitment to high performance and leading-edge technology.

In the US, BP Lubricants has a well established reputation for innovation in our product offerings and go-to-market approach. Our premium, high performance engine oils are category leaders and we work closely with our channel partners to maintain and grow our business in a mutually beneficial manner.
Application close date

28-Sep-2016
Sub-category

Process Development
Job category

Research & Technology
Countries (State/Region)

United States - Illinois
Disclaimer

If you are selected for a position in the United States, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and alcohol screening/medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process. The drug screen requires a hair test for which BP must be able to obtain a sufficient hair sample for analysis (~4 cm/1 ½” scalp, or > 2 cm/¾” body – arms & armpits/legs/chest).

BP is an equal employment opportunity and affirmative action employer. View ourpolicy statement .

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

If you are a US-based applicant or you are applying to a position in the US and you are an individual with disability or a disabled veteran, and would like any type of assistance to apply or to access or to attend any recruitment or selection event, system or process, we would like to help you to ensure that your application process goes as smoothly as possible. If you need assistance, information, or answers to your questions, and you are an individual with disability or a disabled veteran, feel free to contact us or have any of your representatives contact us at BP US Application ************@*******.** ,Telephone: 281.366.1999.

Read theEqual Employment Opportunity is the Law poster and theposter supplement - for more information about Equal Employment Opportunities. (Spanish version )

An equal opportunity employer/disability/vet.

Desired profile

Essential experience and job requirements

·  Knowledge in industrial product application technology and a strong technical background.
·  Understanding of establishing and resolving complex technical/commercial applicationproblems.
·  Good interpersonal communication skills.
·  Ability to think conceptually and work with general guidance from management.
·  Excellent communication skills with a good command of English.
Other Requirements (eg Travel, Location)

Willing and able to travel up to 10% of the time in order to fulfill the responsibilities of this role.
Eligibility Requirements

If you are applying for a position in the United States, you must be at least 18 years of age, legally authorized to work in the United States; and not require sponsorship for employment visa status (e.g., TN, H1B status), now or in the future.