Customer Service Executive - Arabic (working from home) - Booking.com - Cambridge

Job description

This is a work-from-home position. Candidates applying for the job should live in the UK and be based in the UK while working in this position.

As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries. You will be working a minimum of 10 hours per week, and up to 48 hours per week during our busy periods.

B.responsible

You will liaise between the guest and accommodations: handling modification of reservations, special requests and other guest queries
Possibility for expanded scope of topic areas covered, commensurate with high performance
Deliver a high level of customer service;
Promote the Booking.com culture along with your colleagues

B.skilled

In possession of a valid work permit for the UK.
Our ideal candidate will have excellent communication and problem-solving skills;
Takes responsibility and ownership;
Is passionate about helping customers;
Fluent in both written and spoken English and Arabic
Independent, self-motivated and able to maintain high-quality standards without direct supervision
Able to work flexible weekly work hours, with a minimum of 10 hours per week guaranteed.
Jan - May: Required work hours min. 10 hours, max. 32 hours
June - July - Aug: Required work hours min. 32 up to max. 48 hours
Sep - Dec: Required work hours min. 10 hours, max. 32 hours

Actual hours required will be different and will be communicated 4 weeks before the beginning of each month. E.g. Ultimately Feb 1st, work hours for every week in March will be communicated.

B.offered

Work from your own home
Exact work hours provided 4 weeks in advance;
Opportunity to complete required work hours within a flexible time window between 07:00 and 22:00 (see below):

Morning & weekend contract:

Jan - May & Sep - Dec

Morning: 7am - 2pm GMT
Weekends: 7am - 9pm GMT

June - July - Aug

Morning: 7am - 4pm GMT
Weekends: 7am - 9pm GMT

Evening & weekend contract:

Jan - May & Sep - Dec

Evening: 4pm - 10pm GMT
Weekends: 7am - 9pm GMT

June - July - Aug

Evening: 1pm - 10pm GMT
Weekends: 7am - 9pm GMT

Twice a month virtual 30-minute team meetings will be organized, of which it is compulsory to attend at least one per month.
4 weeks (15 hours per week) of paid onboarding-training from home, to ensure you are fully prepared to deliver great guest experiences. All but 4-6 hours per week are fully flexible.
Additional training opportunities available on an ongoing basis, both internal job-related and external courses on a range of topics.
25 holidays per year (on full-time basis) pro-rated based on previous month’s work hours
Quarterly Bonus Plan - 12% of your salary, based on set targets.

At-home office requirements

To execute at-home work you are required to provide the following equipment on own expense:
- A safe and healthy work environment
- Desktop or laptop with a screen resolution of at least 1680 pixels (screen width)[1]
- Ability to use Google Chrome as browser (Windows vista, windows 7, windows 8, windows 10 required)
- Internet bandwidth: 256 Kbytes per second (2 Mbit/p sec)[2]
- Minimum system memory of 4GB[3]
- Dual core processor with a minimum of 1.5GHZ [4]
- Latest update of Office (Word / PowerPoint / Excel)
- Antivirus software with up to date virus definitions
- Willingness to enable computer password and hard disk encryption
- Willingness to update operation system browser.

Your at-home office should be free of any distractions and background noise and remain so for the period of your work hours. Completing the work hours cannot be combined with dependent care during the same hours. If dependent care was required for in-office work, it will be required for the required work hours.

[1] PC: Right mouse click on your desktop and select "screen resolution". Here you can find the possible resolutions (e.g. 1920 x 1080). The first number indicates screen width. This needs to be higher than 1680.

MAC: Click the apple icon, select system preferences. In the "hardware" section select "displays". Here you can find the possible resolutions (e.g. 1920 x 1080). The first number indicates screen width. This needs to be higher than 1680.

[2] Your internet bandwidth can be found in the contract or on the site of your internet provider

[3] PC: Select "start button", "Computer" and find the maximum memory and free capacity under "system"

[4] PC: Select "start button", "Control panel", "System". Here you will find the characteristics of your processor