TECHNICAL SUPPORT ENGINEER (H/F)

Job description

Are you looking for an opportunity to launch your career in a mission critical place in software?
Bonitasoft's focus on customer success means we need talented engineers for technical support of our BPM application development software.
Your primary functions will be to analyze & investigate the cause of complex problems encountered by our customers, and provide answers to technical questions from Bonitasoft application developers.
You will be located in our San Francisco office and will report to the Support Manager located in Grenoble, France.
You will begin with 3-6 month as CDD in the Grenoble office, during which you will be trained on the Bonita products and support processes.
Your main objective is to ensure customer satisfaction efficiently.
As a Technical Support Engineer at Bonitasoft, you will:
Perform deep analysis of problems experienced by customers, including reproducing them, and ultimately respond with a solution.
Communicate solutions with a strong Customer Satisfaction mindset.
Work closely with R&D team to find solutions for complex problems.
Report bugs, product gaps and incomplete documentation to improve customer satisfaction.
Maintain up-to-date technical knowledge base.
If the problem requires help from other departments, you pass on customer inquiries and follow up to ensure they are handled by them.
Who we’re looking for
You have completed your training in Bac + 5 in an engineering school or university. You thrive in a dynamic environment and possess the following skills:
Technical requirements:
Java programming & deployment architecture
Linux and Microsoft Windows environments
Database experience and proficiency in at least one (MySQL, SQL Server, Oracle, PostgreSQL)
Experience with web technologies like JavaScript, JQuery, Angular JS
Experience with at least one application servers like Tomcat, Jboss, etc.
Experience in Technical support
Strong verbal and written communication skills
Strong ability to listen, understand, analyze and write solutions clearly and concisely
Tenacious problem-solver with strong analytical/QA mindset
Ability to meet short deadlines under pressure
Team player (support team often work together on issues resolution, and with other Bonitasoft teams on to help with , and with other Bonitasoft teams on roadmap and other planning)
Bilingual: Proficiency in English & French.
Willing to be on call occasionally.
Ability to work in a multicultural and geographically diverse organization
These would be a plus
Spanish: some oral and written proficiency
Experience with Business Process Management
Familiar with Bonita BPM
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