Transaction Banking APAC - Recertification Coordinator

Job description

Position Purpose

The Recertification Coordinator is a newly created position with a primary focus to oversee recertification process, acting as the point of contact for client for any recertification related matters while coordinate with all the involved teams and departments.

Recertification Coordinator Objectives:

· Manage Recertification schedule
· Alleviate administration duty of document collection from SBO
· Protect bank through periodic and ad hoc review
· Strengthen & solidify client relationship by enhancing recertification experience

Responsibilities

Direct Responsibilities

Ensure clients receive the highest standard onboarding experience

· Facilitate and coordinate recertification process within bank policy
· Identify and verify entities to be recertified with business, affirm recertify strategy and priorities
· Manage and lead recertification scheduling through 30 I 30 I 30 process:
· - 30 days to confirm with SBO for client recertification + documentation collection
· - 30 days for screening, scoring, and KYC analysis
· - 30 days to complete all validations
· Handhold the client throughout the recertification exercise
· Responsible for collecting all document from clients & SBO
· Serve as "Primary Point of Contact" to communicate and resolve any recertification process issues with business, clients and internal functions
· Manage and coordinate ad-hoc / partial recertification review

Efficient & effective coordination with all internal teams

· Communicate and coordinate with all internal functions involved in the recertification process, such as Screening, Data & Doc Gap Analysis, KYC Analysis, Referential, etc
· Oversee the element of SLA are delivered by all internal functions
· Ability to work alongside internal processing teams (onshore/offshore) to meet delivery of SLAs by all functions

Maintain and report information on onboarding services and quality provided to clients

· Contribute to recertification pipeline management and status tracker

Contributing Responsibilities

· Contribute to the Permanent Control framework
· Contribute to good quality client data
· Ability to interpret and articulate the guidelines provided by the Group Policies and Procedures to govern the KYC/AML onboarding process

Desired profile

Qualifications :

Technical and Behavioural Competencies / Specific Qualifications

·  Minimum two years of experience in any of the following areas preferred: Client Onboarding, KYC/AML new account onboarding, Recertification/QDD specialist, KYC Advisory, Compliance, Financial Markets Regulator
·  Able to work collaboratively across functions
·  Highly motivated to uplift client experiences
·  Advanced communication skills (face-to-face, verbal and written)
·  Excellent interpersonal skills
·  Self-motivated and rigorous to ensure quality
·  Able to work under pressure and tight deadlines
·  Excellent analytical and problem solving skills (Project management experience is a plus)
·  Fluent in English (Chinese Mandarin, French or any other Asian language is a plus)
·  Proficient with Microsoft Excel and PowerPoint
·  History of achievements in previous roles