Product Support – Administrator

Job description

Overall Job Purpose:

BNPP Dublin Middle Office consists of 2 departments: Credit Services & Support Services. Its 2 main objectives are to:

· Coordinate the operational implementation of the deals (or « programme » in Supply Chain) and ensure the accuracy and consistency of deals parameters including credit, legal and operational conditions by performing independent controls at implementation stage and during deal life-cycle
· Support BNP Paribas Clients and non-clients with the objective of excellence-to-operate through a risk management framework and respect of compliance banking rules

Dublin Global Trade Services (GTS) & Dublin Operations interact with Dublin Middle Office on a daily basis and rely on it to perform all the activities necessary for the client to be able to start using our products. Dublin Middle Office also performs controls independently from GTS & Operations.

Dublin Middle Office – Support Services teams focus on Product Support, Registration and Specialised Due Diligence

Roles & Responsibilities include but are not limited to:

· Assisting department head with management tasks
· Prioritise tasks and delegate accordingly to the rest of the team
· Assist with the preparation of daily, monthly quarterly and ad hoc reports for Head Office, BLs, KPIs…
· Be the first and single point for both the Internal and External operational clients suppliers from the program’s implementation until its exit
· Issue analysis & monitoring, supporting internal & external clients on CSC E-Banking support.
· Train & Support all the Internal and External clients, on the new features implemented in CSC implement new features, maintain CSC user guide, provide CSC credentials
· Management of CSC Client Queries received by e-mail and phone
· Analyze all the reported CSC issues on behalf of clients & non-clients, external & internal, and follow-up until resolution in coordination with CSC Local support team. Provide pro-active answer to users.
· System monitoring and reporting
· Ensure required controls are performed

Qualification, Experience & Competencies

· Business/Finance 3rd level qualification
· 1 to 3 years’ experience in banking operations
· Proficiency with general IT system applications
· Proficient knowledge of MS Office suite (Excel, Word, PowerPoint)
· Customer Support experience
· Knowledge of Trade Finance products an advantage but not essential
· Proven ability to interact with senior stakeholders
· Ability to effectively communicate up, across and down the organisation
· Ability to engage with all business operations
· Strong analytical and problem-solving skills
· Accuracy and attention to detail
· Ability to work under pressure and to tight deadlines

BNP Paribas is an equal opportunities employer and proudly cultivates a diverse workforce. We believe that diversity of experience enhances our service offering to clients and leads to a better working environment. We encourage applications from the best candidates regardless of age, ethnicity, gender, gender identity, nationality, disability, sexual orientation, socio-economic background, parental and caring status, or religious belief.