Pet Claims Handler

Job description

About us

Cardif Pinnacle is a subsidiary of BNP Paribas Cardif, a worldwide provider of insurance and savings products, and ultimately part of the global banking group, BNP Paribas SA.

The business was formed in 1971 as Pinnacle Insurance Company Ltd, and established itself as a leading specialist provider of protection and investment solutions.

About the role

We are currently looking for a Pet Claims Handler to join our Pets team within our Claims department. The main responsibilities of the role include assessing new and continuing pet claims and communicating with third parties such as veterinary practices, agents etc as well as dealing with incoming phone calls and general administration within the department. The post holder will also be required to field incoming emails from customers as well as other ad-hoc tasks on a day to day basis.

Key Duties

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Assessing new and continuing Claims and dealing with all correspondence

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Making the correct decision in order to validate claims and ensure that claims assessed accurately and in line with the Terms and Conditions of our policies

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Answering all calls promptly in an enthusiastic, courteous and efficient manner

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Identifying and responding to the needs of customers, resolving queries where possible or passing to Veterinary Technical Advisor's or the Management team

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Applying detailed, up-to-date knowledge of products and procedures

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Inputting all data and completing all related paperwork accurately

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Identify any risks to the department or business..

Key Requirements
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Previous decision making experience

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Previous customer service experience

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Ability to work to deadlines

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Ability to prioritise own workload

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Excellent telephone manner

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The ability to communicate effectively

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Proven letter writing skills

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Excellent attention to detail


What's in it for you?

Our employees are really important to us and being owned by a bank we all benefit from some excellent perks. Take a look at these:

· Private Healthcare
· Life Assurance
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Company Pension (the company will add in up to 10% into your pension pot every month)

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24 days holiday (plus bank holidays + a day off for your birthday!)

· Competitive basic salary
· Volunteering Days
· Career opportunities
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Excellent rewards platform with discounts from some of your favourite retailers

· Charity Fundraising
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Free shuttle bus to/from the station

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On-site subsided coffee shop, yoga sessions and massage/reflexology

If this opportunity sounds like the challenge you are looking for then we would love to hear from you. Apply today to take the next step in your career.

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Desired profile

Qualifications :