IT Engineer (eBanking and Trade Product Focus)

Job description

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 17,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.

Worldwide, BNP Paribas has a presence in 73 markets with more than 196,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.

BNP Paribas offers you an exciting career in an international business environment that is fast-paced, diverse and focuses on creating high-value relationships with our clients. We offer competitive salary and benefits, as well as a working environment where you're valued as part of the team.

* excluding partnerships

https://careers.apac.bnpparibas/

Position Purpose

Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the team's goal.
· Join a dynamic regional team dedicated to providing quality support on Trade related eBanking products in order to reinforce our footprint in APAC region with added-value services through innovative digital solutions.
Responsibilities

Direct Responsibilities

Internet eBanking trade application support
· Provide fast, accurate functional support and related services for BNPP eBanking trade products by phone, e-mail, instant messaging and Jira to our APAC client facing teams, Implementation managers and also directly with clients
· Provide training when needed to client facing teams on changes in BNPP eBanking product registration and support procedures
· Share APAC added value information and knowledge with our equivalent Regional Support in NAR and EMEA
· Participate in drives to continually innovate and optimize our internet eBanking Trade support and registration activities
· Work closely with the eBanking Trade support and registration teams
· Work closely with respective sites Trade MO in identifying clients eBanking operations issues
· Provide training to clients when needed
· Provide client demo on eBanking products with business support
· Compose and update procedures and monthly activity reporting intended for client facing teams
· Co-ordinate support tasks and communications with other levels of eBanking support and departments
· Other internet eBanking related support activities as we continue to grow
Integration within the team in BNPP
· Ability to work independently
· Show excellent team spirit and team work
· Show excellent communication skills
· Provide excellence in Quality of Service toward both internal & external clients
· Integrate the BNPP professional behaviors which are: Commitment, Creativity, Ambition and responsiveness
Administration / Reporting
· Perform job assigned by the supervisor
· Participate to meetings organized by the team
· Provide activity report as requested by his supervisor
· Inform management about any issues related to its job
On-Call & On Site support roster
· Available when needed for Hong Kong holiday and weekend support, working from home or at office
· Mobile BNPP e-Mail access via GOOD
Contributing Responsibilities

Communications with team members in Europe, America and Asia

· Be able to work with and accommodate multi-cultural environments and different time-zones
· Facilitate smooth communications between team members and external teams within the BNPP organization

Desired profile

Qualifications :

Technical & Behavioral Competencies


Essential Technical Knowledge / Skills:
·  Fluent in English
·  SQL DB enquiry and report extraction
·  Past experience in eBanking or product support and or Trade operations
·  Pre-existing experience Cash Management and or Trade
·  Strong knowledge of Internet browsers setups and related internet plugins under Windows / Macintosh platforms
·  Strong familiarity with internet security concepts
·  Abilities in spoken and written Mandarin and/or other APAC languages are an advantage
Qualifications and Experience:
·  Experienced in internet eBanking product setup support is essential
·  Banking industry experience with Trade and Supply Chain is a strong asset
·  Strong trouble shooting skills and able to assist to provide fast workarounds to client
·  Ability to prioritize: in particular be able to manage and anticipate activity peaks
Specific Qualifications (if required)

·  Excellent interpersonal skills
·  Team work player
·  Strong commitment to work in lien focused product support
·  Prove themselves willing to work under pressure