CIB PROD CLM APS MIS

Job description

ISPL GM TP APS

Job Title: Support Analyst

Business Area: Information Technology

Functional Team: ISPL Global Markets Application Support

Employment Location: ISPL Mumbai

Reporting to: Team Lead

Position Type: Permanent

Job Type: Full Time


About BNP Paribas


BNP Paribas ( www.bnpparibas.com ) has a presence in 80 countries with nearly 200,000 employees, including more than 150,000 in Europe. It ranks highly in its three core activities: Retail Banking, Investment Solutions and Corporate & Investment Banking. In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is the leader in consumer lending. BNP Paribas is rolling out its integrated retail banking model across Mediterranean basin countries, in Turkey, in Eastern Europe and a large network in the western part of the United States. In its Corporate & Investment Banking and Investment Solutions activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas and solid and fast-growing businesses in Asia-Pacific.

BNP Paribas India Solutions Private Limited is a global delivery center for BNP Paribas Group. Created in 2005, BNPPISPL provides IT, IT Enabled Services to the predominantly international Corporate and Investment Banking business of BNP Paribas Group
In 2010, BNP Paribas India celebrated its 150th anniversary in India of banking presence.

ISPL Global Markets Application Support
The core remit of GM APS is to support technically and functionally Booking and Operations systems to ensure to operational users stability and STP.
The Application Support teams provide 24/7 support to users/clients located across the Globe (Paris, New York, London, Genève, Milan, Hong-Kong, Tokyo) and the APS themselves are located across several sites (Mumbai, Paris, New York).


Principle Business Responsibilities:


Job Background/context:

This is for a Support Analyst, reporting to the Team Lead within ISPL GM APS
The role includes operations and support, strongly collaborating with the global team and the other Technology teams in ISPL. This is an excellent opportunity for a highly motivated and skilled candidate to join a very dynamic company and work in an exciting environment.
APS team member would be working on standard banking software's & in-house applications etc..
The APS team member is responsible for providing production support, maintenance of key application platforms, deployment within the GM APS domain.

Key Responsibilities:
· To provide technical and functional support to end-users.
· To be the first point-of-contact and handle Level 1/2.
· Meet the objectives set by Reporting Manager (Onshore and offshore) so as to meet organization goals
· To provide user requests/incidents follow-up until their resolution.
· To prioritize your workload in a continually fast-moving environment whilst managing conflicting requests and keeping within deadline.
· Ready to work in shifts , provide weekend and holiday coverage


Qualifications

Education:

Graduate degree in Engineering, Computer Science

Experience:

· 3-5 years of experience in Application support
· Knowledge on banking application will be preferable.

Soft Skills:

· Good verbal and written communication skills
· Good analytical and problem solving skills
· Enthusiastic to work in challenging environment
· Ability to communicate with client & users

Technical Skills:

· 1. SQL
· 2. PL/SQL (Oracle)
· 3. Unix, Shell Scripting
· 4. MQs (Good to have)
· 5. Basic XML
· 6. Comfortable in Scheduling Tools like Dollaru, Univiewer or Autosys.
· 7. Comfortable in Monitoring Tools like Geneos.
· 8. MS – SQL (Good to have)
· 9. Understanding of ITIL processes
· 10. Working knowledge of Tomcat/Apache,IIS & Webservices
· Working knowledge on Actimize Tool.

Desired profile

Qualifications :

ISPL GM TP APS

Job Title: Support Analyst

Business Area: Information Technology

Functional Team: ISPL Global Markets Application Support

Employment Location: ISPL Mumbai

Reporting to: Team Lead

Position Type: Permanent

Job Type: Full Time


About BNP Paribas


BNP Paribas ( www.bnpparibas.com ) has a presence in 80 countries with nearly 200,000 employees, including more than 150,000 in Europe. It ranks highly in its three core activities: Retail Banking, Investment Solutions and Corporate & Investment Banking. In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is the leader in consumer lending. BNP Paribas is rolling out its integrated retail banking model across Mediterranean basin countries, in Turkey, in Eastern Europe and a large network in the western part of the United States. In its Corporate & Investment Banking and Investment Solutions activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas and solid and fast-growing businesses in Asia-Pacific.

BNP Paribas India Solutions Private Limited is a global delivery center for BNP Paribas Group. Created in 2005, BNPPISPL provides IT, IT Enabled Services to the predominantly international Corporate and Investment Banking business of BNP Paribas Group
In 2010, BNP Paribas India celebrated its 150th anniversary in India of banking presence.

ISPL Global Markets Application Support
The core remit of GM APS is to support technically and functionally Booking and Operations systems to ensure to operational users stability and STP.
The Application Support teams provide 24/7 support to users/clients located across the Globe (Paris, New York, London, Genève, Milan, Hong-Kong, Tokyo) and the APS themselves are located across several sites (Mumbai, Paris, New York).


Principle Business Responsibilities:


Job Background/context:

This is for a Support Analyst, reporting to the Team Lead within ISPL GM APS
The role includes operations and support, strongly collaborating with the global team and the other Technology teams in ISPL. This is an excellent opportunity for a highly motivated and skilled candidate to join a very dynamic company and work in an exciting environment.
APS team member would be working on standard banking software's & in-house applications etc..
The APS team member is responsible for providing production support, maintenance of key application platforms, deployment within the GM APS domain.

Key Responsibilities:
·  To provide technical and functional support to end-users.
·  To be the first point-of-contact and handle Level 1/2.
·  Meet the objectives set by Reporting Manager (Onshore and offshore) so as to meet organization goals
·  To provide user requests/incidents follow-up until their resolution.
·  To prioritize your workload in a continually fast-moving environment whilst managing conflicting requests and keeping within deadline.
·  Ready to work in shifts , provide weekend and holiday coverage


Qualifications

Education:

Graduate degree in Engineering, Computer Science

Experience:

·  3-5 years of experience in Application support
·  Knowledge on banking application will be preferable.

Soft Skills:

·  Good verbal and written communication skills
·  Good analytical and problem solving skills
·  Enthusiastic to work in challenging environment
·  Ability to communicate with client & users

Technical Skills:

·  1. SQL
·  2. PL/SQL (Oracle)
·  3. Unix, Shell Scripting
·  4. MQs (Good to have)
·  5. Basic XML
·  6. Comfortable in Scheduling Tools like Dollaru, Univiewer or Autosys.
·  7. Comfortable in Monitoring Tools like Geneos.
·  8. MS – SQL (Good to have)
·  9. Understanding of ITIL processes
·  10. Working knowledge of Tomcat/Apache,IIS & Webservices
·  Working knowledge on Actimize Tool.