Journal Coordinator - Biomed Central Ltd - London

Job description

Company and position overview

BioMed Central is the leading open access publisher of STM (Science, Technology and Medicine) research. Since it was founded in 2000, BioMed Central has successfully pioneered the open access publishing model and brought open access to the mainstream. With offices in London, North America and Asia, the company employs over 290 people across a range of operations including editorial, production, IT and business. BioMed Central is a vibrant and innovative company. It operates in a fast-paced and high-energy environment, hiring talented people who are passionate about science, technology, medicine and open access. SpringerOpen is Springer's rapidly growing portfolio of open access journals, covering all disciplines within the science, technology, and medicine (STM) fields, and published using the BioMed Central platform.

The Journal Coordinator, SpringerOpen, is a wide-ranging role, which is essential to the smooth running of the SpringerOpen journal portfolio. Duties include coordinating the successful set up of new SpringerOpen journals and journals transferring from other publisher platforms. The Journal Coordinator will work on a defined portfolio of journals, responding to queries from internal and external Editors, maintaining internal systems and processes, providing reports and coordinating key stages in a journals’ life-cycle in collaboration with colleagues in Production,

Editorial, Open Access Journal Development and Journal Editorial Office. They will also occasionally provide more general administrative support to the wider SpringerOpen and Open Access Journal Development team.

Main Duties

Journal set up

Follow processes for setting up new journals: Open Access Journal Development
Assist Springer Publishing Editors and Open Access Journal Development Editors with tasks relating to journal launch, including the transfer of content from other Publishers where applicable.

Continued Journal Administrative Support

Ensure queries are dealt with promptly, either by directing to relevant person to respond or by responding directly.
Along with the Open Access Journal Development Editor, act as key contact point between external Editors, service providers, other internal teams and Springer Publishing Editors for SpringerOpen titles.
Maintain internal systems and websites to reflect Editorial Boards. Ensure information is accurate, up to date, with right roles
Coordinate thematic series for SpringerOpen titles, creating roles for Guest Editors, updating the website and ensuring other internal teams are updated on upcoming series and related processes and timelines.
Ensure clear communication of journal requirements to Editorial Office and Production teams for manuscript handling.
Communicate information regarding process variations to external partners as required.
Ensure journal websites and other information sources are kept up-to-date.
Answer customer enquiries and problems via email and telephone.

Other

Perform other duties as necessary within the wider SpringerOpen and Open Access Journal Development team.

Person Specification

Essential

Educated to degree level or equivalent experience
Excellent verbal and written communication skills
Strong organizational skills, with attention to detail
Computer literate - understands common software (e.g. Microsoft Office suite) and gains new software skills quickly
Track record of balancing multiple and potentially conflicting priorities
Experience of providing high-quality customer service
Evidence of positive interaction with other teams
Pleasant and tactful telephone manner
Analytical skills

Desirable

Experience in publishing, including contact with editors, authors or reviewers
Experience in complex workflows, peer review administration or production processes

BioMed Central offers a competitive salary and benefits package including 25 days holiday plus bank holidays , contributory pension scheme , life assurance , discounted gym membership , cycle to work scheme, childcare vouchers and an employee support programme.

BioMed Central is an Equal Opportunities Employer. We welcome all applications irrespective of race, gender, age, religion or belief, relationship status, pregnancy/maternity, sexual orientation or disability.