Service Center Agent (m/f) in Polisch

Job description

Professional, Full Time or Part Time, Limited, Customer Service, Call Center, Call Center, arvato direct services Dortmund GmbH, North-Rhine/Westphalia, Dortmund

Your Challenge

We are looking to recruit  service center agents (m/f) for our eCommerce businesses in Dortmund with mother tongue Polish!

Your tasks will include verbal and written support for online customers with focus on fashion and household goods.

Your profile

In addition to good English knowledge we expect a level of “near native” for Polish verbal as well as written. Furthermore you have excellent communication skills and a good understanding of PC usage and the MS-Office software.

You convince with a friendly and empathic performance. You are a team player and deal with escalations in a professional manner.

We offer

·  A comprehensive training for the specific project in house, followed by coaching

·  An excellent working atmosphere with highly motivated and helpful colleagues

·  Modern work equipment

·  A diversified and interesting occupation in the environment of the Bertelsmann-Group

·  28 days holiday (possibly prorated)

·  An active health management with different offers

·  Occupational medical care

·  Voluntary benefits

·  Exciting chances for own development within the Bertelsmann-Group

·  Early published rotas

·  40h weekly in full time employment, shifts from Monday to Sunday between 8 am and 8 pm

·  Part time is also a possibility with a minimum of 20h You can find more information at the following link: http://www.dortmund.arvato-customer-services.de

If we have caught your attention and your interest and you would like to get to know us better, we would be very happy to receive your cv (certificates and salary expectations included).

Please send your application to ************@*******.**

or to: arvato direct services Dortmund GmbH

Personalabteilung - Frau Diana Herbst

Schleefstr. 1

44287 Dortmund

arvato CRM Solutions offers tailored customer communications solutions for businesses in a wide range of sectors, including telecommunications, healthcare, tourism, energy, banking and insurance. More than 100 service centers are operated by arvato in Europe, Africa, Asia, and North and South America. Within this international service center network, around 40,000 employees serve more than 35 million consumers and business customers in more than 30 languages and via all communication channels. arvato CRM Solutions is Germany’s market leader and holds a top position in the European market for customer services.

arvato CRM Solutions is part of arvato AG. arvato AG is a leading international technology service provider that lives and breathes digital technology. More than 66,000 employees design and produce innovative solutions for business customers from all over the world, covering a wide range of business processes along integrated service chains. These include digital marketing, financial, CRM, SCM and IT solutions, as well as all services related to the creation and distribution of printed products and digital storage media. arvato is a wholly owned subsidiary of Bertelsmann SE & Co. KGaA. More information is available at www.arvato.com.