Customer Care Agents (m/f) - Turkish Speakers

Job description

Entry Level, Full Time, Limited, Customer Service, Call Center, Content Management, Arvato Direct Services Potsdam GmbH Betriebsstätte Berlin, Berlin, Berlin

Your challenge:

Would you like to be part of an international team with good career opportunities?

You will work on the behalf of our client - a leading social media platform. You will be responsible for the day to day management of internet content, ensuring a quality experience is provided to millions of internet users.

• an interesting and exciting job in a growing and innovative sector

• backoffice (non-voice) support

• ensure quality by enforcing standard policies and procedures

About our company:

Behind Arvato CRM Solutions are numerous services that you use every day: for example, every time customers book a flight, extend a phone contract, or want to make a complaint about shoes they ordered in an online shop, there's a good chance that we as service providers are working behind the scenes.

On behalf of our clients, Arvato CRM Solutions currently maintains relationships with over 600 million consumers and business clients, on five continents in over 35 languages. On the phone, by e-mail or post, or in livechat as well as on social media, around 43,000 employees at over 100 locations support our clients every day in offering excellent customer service. Arvato CRM Solutions is part of the service provider Arvato - a division of the international media group Bertelsmann.

A job at Arvato offers you the possibility to work in Berlin, famous for its multiculturel atmosphere, with residents from over 185 nationalities. Try one of the 6500 restaurants, 546 cafés or 225 clubs. Walk over one of the 960 bridges, visit one of the many weekly markets, nine castles or parks and green areas. Get fascinated by the 150 theatres and 180 museums. Come and discover Berlin.

What we offer:

• integration with an international team in a multicultural environment

• intensive induction period and training from the outset

• great career opportunities

• an attractive benefits package

• we support you in order to ensure a smooth beginning at Arvato in Berlin

• very good accessibility by public transport

Please send your CV to bewerbungen-berlin@bertelsmann.de.

Arvato Direct Services Potsdam GmbH Betriebsstätte Berlin | Wohlrabedamm | 13629 Berlin

Desired profile

Your profile:

• excellent Turkish language skills on native speaker level

• additionally good English language skills

• high attention to detail

• flexibility and team spirit

• problem solving skills and the ability to take ownership of queries

• experience of using the internet and social networks

•EU citizen or work permit for Germany