Customer Care Agents (m/f) - Persian Speakers - Bertelsmann - Berlin

Job description

Entry Level, Full Time, Limited, Customer Service, Call Center, Content Management, Arvato Direct Services Potsdam GmbH Betriebsstätte Berlin, Berlin, Berlin

Your challenge:

Would you like to be part of an international team with good career opportunities?

You will work on the behalf of our client - a leading social media platform. You will be responsible for the day to day management of internet content, ensuring a quality experience is provided to millions of internet users.

· Evaluate content based on our clients guidelines and policies

· Reviewing user made reports that flag offensive postings

· Back office (non-voice) support

· Ensuring a quality experience for all users according to our clients terms of service

About our company:

Behind Arvato CRM Solutions are numerous services that you use every day: for example,every time customers book a flight, extend a phone contract, or want to make acomplaint about shoes they ordered in an online shop, there is a good chancethat we as service providers are working behind the scenes.

On behalf of our clients, Arvato CRM Solutions currently maintains relationships with over 600 million consumers and business clients, on five continents in over 35 languages. On the phone, by e-mail or post, or in livechat as well as on social media, around 43,000 employees at over 100 locations support our clients every day in offering excellent customer service. Arvato CRM Solutions is part of the service provider Arvato – a division of the international media group Bertelsmann.

What we offer:

· Integration with an international team in a multicultural environment

· A fully internationalized workplace that requires no German

· Multitude of team internal activities

· Intensive induction period and training from the outset

· Ample opportunity to evolve within our organization

· Several company-related benefits

· We support you in order to ensure a smooth beginning at arvato in Berlin

· Very good accessibility plus a discounted public transportation ticket

Please send your CV to ************@*******.**

Arvato Direct Services Potsdam GmbH Betriebsstätte Berlin | Wohlrabedamm | 13629 Berlin

Desired profile

Your profile:

· Excellent Persian language skills on native speaker level

· Additionally fluency in English for communication purposes

· Thorough worker and reliable personality

· Ability to accommodate a flexible shift scheme in fulltime

· EU citizen or holder of a valid work permit for Germany